I had a very frustrating experience due to poor - ashmlpz88
I had a very frustrating experience due to poor communication and lack of professionalism.
I test drove a truck last week and, once I decided I was ready to move forward, I called to confirm the vehicle was available and had my credit run. I was told there would be no down payment and that they could keep me close to the payment I wanted. Based on that, I let the salesperson know I would be coming in later that day to sign the paperwork.
I texted around 3:30 PM confirming I would arrive between 5:00–5:30 PM, and he acknowledged it and asked me to let him know when I was on the way—which I did. When I arrived at the dealership and asked for him, he informed me the truck had already been sold and immediately tried to show me a different vehicle.
What made this even more frustrating is that the vehicle was still listed as available in their online inventory at the time I arrived. A simple call or text would have prevented a wasted trip and an unnecessary credit inquiry. This could have been avoided with basic communication, which should be the bare minimum when a customer’s credit and time are involved.
Read More