6 Hyundai Dealers near 60178near 60178

Friendly and efficient. - rstraub

Friendly and efficient. Salesman Mike Becker and sales manager Eddie Hernandez were great at answering questions and making a good deal. John in finance and Jada in setup were also so helpful. The whole process was pleasant and stress free. Highly recommended!

Brad was very professional and provided me with as much - tneidel912

Brad was very professional and provided me with as much information about the process as well as any questions I had as well.

This is the worst service experience I have ever had. - HunterW

This is the worst service experience I have ever had. They took my car for a repair, and after ordering an incorrect part several times, ended up keeping my car for 5 months until fixing it. At the end of the time, we settled up with a bill and I confirmed this was the full charge, which was nice, because they had reduced the charge, which seemed like a good customer service move. Days later, I get a call that they had a system issue and forgot to bill me the full amount. This is after letting my car sit outside for 5 months, being consistently rude over the phone, and repeating the same action that resulted in the wrong part over and over again throughout. Do not become a victim of their incompetence, they had the nerve to blame me for not asking why my bill was so much less than expected, with Bret the Service Manager saying "both sides were at fault" there. Forgive me for assuming they made a wise customer service move to preserve a customer. I even told the cashier they had saved a Hyundai customer with this move! I wouldn't consider buying a Hyundai ever again in my life, and while it may just be this dealership, their interactions with corporate and Hyundai processes indicate a huge gap in oversight from management.

Our experience with Gerald Hyundai has been beyond - JLZ

Our experience with Gerald Hyundai has been beyond frustrating, and I would strongly caution anyone considering buying a vehicle here. We purchased two brand-new Hyundai Santa Fes from this dealership. The first one had so many problems that it ultimately had to be bought back. You would think that would be the end of our nightmare—but unfortunately, it wasn’t. Our second brand-new Santa Fe spent 10 months in the shop, during which the transmission had to be replaced. While the vehicle was being repaired, we were provided with a rental car. After finally getting our SUV back, it immediately started exhibiting the same dangerous issues—hard slamming, jerking, and failing to accelerate properly. When we returned to Gerald Hyundai, General Manager Mike Chino refused to provide another loaner vehicle, complaining that it was “costing him money.” After everything we’ve been through, that response was unbelievable. We were also told that only Hyundai Corporate could authorize a loaner. Our attorney later confirmed with Hyundai Corporate’s attorney that this was not true and that Mike had the authority to provide us with a loaner vehicle but chose not to. Perhaps the most concerning part was when we asked whether the vehicle was safe to drive. Mike refused to put anything in writing or even state that the vehicle was safe. His response was, “I can’t do that.” If the General Manager won’t stand behind the safety of the vehicle he’s asking you to take home, what does that say? The lack of accountability and customer service throughout this entire experience has been shocking. We’ve spent months without our vehicle, dealt with repeated mechanical failures, and have been forced to involve attorneys just to get answers. Do yourself a favor and think twice before purchasing a vehicle from Gerald Hyundai. Based on our experience, this dealership has been dishonest, unhelpful, and incredibly difficult to work with. We expected support after spending tens of thousands of dollars on two new vehicles. Instead, we’ve been met with excuses, misinformation, and a complete lack of concern for customer safety.

Brought a new Hyundai Elantra 2023 model and we had a - Suresh Alokam

Brought a new Hyundai Elantra 2023 model and we had a very good experience with the dealer.