BEWARE: these guys don't communicate well and don't - william.shealy
BEWARE: these guys don't communicate well and don't follow through. I bought a 2023 Outback in summer 2024 from Huffman Subaru. The process of buying the car went fairly smoothly, but getting the dealership to follow through on our agreement has proven to be impossible. As part of the purchase we agreed that floor mats would be added and Huffman would provide/install a wireless phone charger in the car. The floor mats were provided, but they were "unable" to procure or install the charger before they encouraged me to pick the car up and finalize the purchase. Reluctantly, I went ahead with the purchase and they promised that they would mail me the part, I would get it installed at my local Subaru dealer, and they would reimburse me for that cost. After many calls and emails, they finally shipped me the part. I had it installed (~$380!!) at my local dealer and submitted the receipts to the used car manager, Dakarai Alexander, the same day with a copy to the general manager and the salesman who both helped with the purchase at Huffman. Dakarai verified my home address and promised to take care of the rest. After seven emails, verifying my mailing address three more times, and four phone calls, I'm cutting my losses. After each phone call I am told it is an issue with "corporate", Dakarai will check on the hold up, and "call me right back." There is never a call back. I have received no email responses and no reimbursement has been received to date. This has been going on for over five months now. I give up, my time is worth something. Word to the wise, don't trust these guys and make sure everything is as it should be before leaving the lot with the car. OR, better yet, just go to be better managed dealership.
BONUS: They required me to buy a 3 year service agreement with their dealership despite the fact I live 5 hours away and can't use it AND the Subaru wireless phone charger is garbage - it overheats, charges slow/or not at all, and takes up space that is now unusable.
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