2 Cadillac Dealers near 34293near 34293

Unfortunately, the finance manager doesn't know the - cthomps730

Unfortunately, the finance manager doesn't know the products they sell you. I purchased a prepaid maintenance plan with them in Oct 2023, upon my first oil change I learned, it covers $40... $40 of a $175 oil change on a Land Rover... Ridiculous! I immediately called, gave them months to resolve by just returning my money, they just beat around the bush and ultimately did nothing. I eventually sold the car, at that point, they finally submitted my paperwork for a refund from Fidelity, 10/23 - Paid $671... 1/26 received a refund of $127, I never used the warranty as it wasn't the one that was explained to me, they paid out nothing, I lose $544, most of which probably went right into Sunsets bottom line. I will never step foot in this shady dealership again. Months and Months of opportunity to resolve this was given, Now I will be doing everything within my rights to get my money back!

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Why buy a car from a dealership with ambiguous addon - Dennis S

Why buy a car from a dealership with ambiguous addon options and charges exceeding $3,000 on every car that in reality, has little or no value? Also, every Sunset Cadillac Dealership has a similar added option and cost. They outdo themselves at Sunset BUICK GMC dealer in Sarasota where the array of low value services is expanded and the addon cost exceeds $4,000. Carroll Buick of Venice offers comparable quality vehicles without these excess costs. In response to a previous rating, they claimed "They strive for transparency" Transparency is not a word that comes to mind. In a discussion with them about this addon, they indicated their customers are glad to buy it. I asked most of your customers are glad to pay $2,000 for the addon option for services that at best are worth a few hundred dollars. His response: They don't scrutinize it the way I did. Interesting, in his eyes lack of scrutiny equates to open acceptance and satisfaction.

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