First strike in January 2026: technicians failed to - nola204
First strike in January 2026: technicians failed to adhere to my Ford service contract. To wit; the manufacturer manual indicates the engine air filter is to be replaced at 30K miles. They did not replace my filter, despite the fact that I specifically mentioned the contractual obligation to the service advisor. I had to drive to a local auto parts store after the parts guy put the filter on their account and I then just replaced it myself.
Now…second strike and an even greater display of incompetent service “technicians.”
A/C blowing hot air on a 2023 vehicle with 34K miles. Labelle Ford had the vehicle for FOUR HOURS and were incapable of repairing the vehicle. I had to call them after three hours for a status update because they didn’t have the courtesy to provide an update. As I sat at a local VFW waiting for my car, the bartender and a group of five patrons all warned me about the incompetence of this dealership. So, the reputation of this dealership apparently is well known in LaBelle FL.
I went to pick up the vehicle and not one reasonable explanation of a possible reason for the failure nor an approximate timeline on how long to repair from service advisor Jason Robles. He just basically said “we can’t fix it unless we keep it for an extended time period, take it somewhere else.”
I had to call the Ford Corporation and get assistance finding another dealer and I now cannot get my vehicle even looked at for another week at a dealership 30 miles away in Fort Myers.
So, bottom line:
STAY AWAY FROM THIS SERVICE DEPT. Seems all they can do is oil changes and tire rotations, no better than Jiffy Lube. Plus, no loaner vehicles?
I say again:
STAY AWAY FROM THIS SERVICE DEPT!!!
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