We drove 1. - Sonoma
We drove 1.5 hours to this dealership to purchase a vehicle we were told was available. Once we arrived, the story kept changing.
First, we were told the car had a recall but that we could “wait” for a fix. They said we could put a deposit on the vehicle to hold it. Later, that changed to they cannot sell the vehicle at all due to an open recall with no remedy something that was never disclosed before we made the drive. So why ask for a deposit? This vehicle was never legally sellable, yet we weren’t told until we were already there.
After that, we were immediately redirected to a more expensive 2025 model. Despite the dealership’s mistake, the wasted trip, and us being willing to compromise on color, they refused to work with us on price in any meaningful way.
On top of that, they offered an extremely low trade-in value for our 2024 Kona N Line AWD with ~23,000 miles, which felt like an attempt to recover profit elsewhere after refusing to adjust the new vehicle price.
There was no accountability, no consistency, and no effort to make things right. Being given different explanations at different times made the experience feel misleading. Classic bait-and-switch situation.
We left without a car after hours of driving and time wasted. I strongly recommend confirming availability, recall status, and pricing in writing before visiting this dealership. We will not be returning.
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