This review is only for the service department. - Buchez
This review is only for the service department. I’ve gone to Hyundai of Cumming for years with my 2016 Genesis (oil changes, rotations, recalls, etc.) and things were fine until recently. At my 10/18/24 service (72,944 mi) they refused to rotate my tires, citing tread depth. I later found severe inside wear on both rears at my 9/2/25 service (77,603 mi). I always request rotations, which is documented in my service orders, yet the tech admitted my rears had clearly been on “a while.” The service manager, Liam, blamed alignment and denied missed rotations. If rotations had been done, all four tires would show similar wear. Instead, I was pushed toward pricey Eagles and an alignment. This raises trust issues. My wife and I will go elsewhere in the future.
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