This company is the definition of a big corporation that - dan
This company is the definition of a big corporation that hides behind policy instead of solving problems. I just sold my Bronco to them, and they issued me a check with only the numerical amount written — the amount was not written out in words. As a result, Wells Fargo, one of the largest banks in the country, rejected the check.
I was leaving town for 10 days over the holidays and had to spend hours on the phone—twice—on a three-way call between the dealership and Wells Fargo. The bank advised them to stop payment and issue an ACH or wire since the Federal Reserve had flagged the check. The dealership claimed “it’s never happened before,” yet refused to take any meaningful action.
Now I’m out of the country, they have my vehicle, and I have no money. Their only “solution” is for me to bring back the rejected check in person once it’s mailed to me—absurd, considering they created the issue in the first place.
The arrogance and lack of empathy are astounding. This isn’t my first problem with Fred Anderson Automotive Group, but it will absolutely be my last. They’ve built a shiny new building, but the customer service inside is cold, rigid, and indifferent.
A good company shows its character by going above and beyond—and Fred Anderson Automotive Group failed miserably. They do not care about their customers, only their processes. Stay far far away.
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