Rating: 1/5 Stars
Worst experience I have ever had - ShannonStewartLN
Rating: 1/5 Stars
Worst experience I have ever had with a dealership.
I purchased a used car from Land Rover Cape Fear after reviewing a Carfax report stating that the dealership had performed full vehicle checks and complete brake service. Within just 10 months and 7,000 miles, the vehicle unexpectedly required a full engine replacement and new brakes.
To make matters worse, they kept my car for 3 full months to complete the repairs. Communication during this entire period was abysmal—I received virtually no updates or returned phone calls unless I repeatedly reached out and chased them down myself.
To top it off, during a state inspection, they tried to claim the car needed a brake pad change and would fail inspection without it. When I declined the service, they went ahead and passed the vehicle anyway—a clear attempt to bait customers into paying for unnecessary work.
Land Rover Cape Fear charges premium luxury prices but delivers completely substandard, inept service and atrocious communication. Save yourself the headache and take your business elsewhere.
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