Had an appointment for 07:30 today and took my vehicle in - webeatthegeeks
Had an appointment for 07:30 today and took my vehicle in to have them repair a wheel stud, check/inspect breaks, and fix a VVT Camshaft solenoid sensor (extremely common problem with Colorado pickup trucks btw). None of the above, would I personally consider time consuming or extremely problematic. I was also introduced to their foreman and I had a very good conversation with him - speaking of how times had changed and how you couldn't really count on things anymore. I honestly (though in retrospect I now feel very gullible) felt I was in really capable hands so I returned home. Having received no word, I decided to call at 3pm. To my shock, they hadn't even seen the truck yet and I guess assumed it was okay to keep it indefinitely without notice or my approval. There was never any suggestion given that it would be kept for an indefinite duration of time whatsoever. After all, I had a locked-in appointment scheduled an again the issues could be resolved quite easily. I see that after all these years my complacency with Powers-Swain got the better of me. Today reminds me of 2 incidents 35 years prior in which my 1989 Z24 was brought in and it took them a week to diagnose and fix a catalytic converter??? And also another incident in which I had locked my keys in same car 7 miles down the road and they would not assist me. I ended up walking 14 miles grand total in 90+ degree heat because they would not give me a ride back. Later the next day, I reviewed my paperwork (as suspected) to find I had purchased a "roadside" policy which would not only cover costs of (locked keys, battery, flat tires, etc.) but required them to assist me if within x-amount of range of the dealership. Livid, I contacted owner Kyle Powers (owner) to voice my concerns that very next day. To my shock, he "was not familiar" with this policy whatsoever though his very salesmen were selling them. So I see after 35 years time this dealership has not improved regarding customer service whatsoever! I will not ever go back and I suggest the following: Always write down your mileage upon entering service of your vehicle wherever that may be. When my 1989 Z24 entered service (for catalytic converter replacement noted prior) it had almost a full tank. However when I finally received it 5 days later it was almost on empty. *I was told, "Well, sometimes the mechanics will go out for lunch". Also read your paperwork, especially in a military town. With our great servicemen coming and going (here today gone tomorrow), a lot of businesses have gotten used to taking advantage of them. Be certain to get everything in writing and likewise read everything! Don't be made a fool like I was! at Powers-Swain!
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