I’ve been a customer here for over 10 years. - treddbarton
I’ve been a customer here for over 10 years. I bought my 2016 Chevy Colorado new from them and have brought it in for oil changes every 5,000 miles. It now has 145,000 miles.
After my most recent oil change, I drove about 45 miles to Pittsburgh and found oil dripping from the engine onto the ground. When I called, they told me they had a bad batch of oil filters and that this happens with some of them. They said to bring it back for a free fix and claimed they test the filters in the shop by running the vehicle for a few minutes.
That explanation didn’t sit well with me. An oil change there costs $134.62. At that price I expect decent parts—not filters from a batch the dealer already knew had problems. A few days later I brought the truck back in. They then said the filter itself was fine and that the problem was the O-ring on the filter. When I asked whether that still meant the issue was with the oil filter, the answer was confusing and evasive (“no… well yes and no, it was the O-ring”).
I told them I wouldn’t be coming back. When you pay dealer prices for routine service, the truck shouldn’t start leaking oil the moment you drive it any real distance. The shifting stories—first a bad batch of filters, then it was just the O-ring—did nothing to restore any confidence. This is a dealership, not some local guy working out of his garage, so you expect top quality parts and labor.
**If you get an oil change here, you may want to verify it’s not leaking before you leave the parking lot**—especially if you’re about to drive any distance. A few minutes of idling in the shop is not the same as 45 miles on the road.
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