2 Mercedes-Benz Dealers near 25358near 25358

My husband and I recently purchased a Mercedes GLE 350 - chasityann

My husband and I recently purchased a Mercedes GLE 350 from Astorg Auto Mercedes Benz of Charleston, WV. while we were in northern VA. The process was seamless and handled with personal care. Our salesman, Jason Hager, provided detailed videos of the vehicle, kept us abreast of all the steps in the process, and ensured that we received the exact vehicle with great features that we wanted quickly.

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Sold Lemon Used Car - StarWars79

errible Experience so far. Bought a used 2009 GTR with 26K miles, that I was told was mint and passed certification. Once the GTR was shipped, brought it in for servicing and an overall health check. Found multiple issues including massive amount of RUST in the undercarriage, affecting key bolts that could have snapped off and caused an accident. Also found leaking struts, damaged rotors, and a hole in the exhaust system. All of this on a 55K car that only has 26K miles on it. Explained this to them, sent pictures of the issues, and quotes for repairs, and was told that they were unaware of these issues and didn't trust the Nissan dealership who did the evaluation. They refused to do anything to remediate the issue Worst customer service I have ever experienced. Already have filed a complaint with BBB, as well as looking at legal action. I was hoping for my dream car, but instead got a lemon and a nightmare. I have submitted a formal complaint to the GM and management and am waiting to see what their response is. Will update if I hear anything

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