4 Mazda Dealers near 24551near 24551

Tim Acoff and all the members of the team were fantastic - Cindy G

Tim Acoff and all the members of the team were fantastic I would recommend them!

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Sold car back to Ford here because we didn’t have a - rncheart4u

Sold car back to Ford here because we didn’t have a choice. Ford has a recall in their transmission and will “fix for free” but wants to “charge” you $2900.00 to fix it because the “faulty” transmission is tied into a faulty clutch system. So car is not fixed cuz can’t afford to pay them so we practically gave them the car and guess what? The check that was to come in a couple of days never came. 2 days of coming to Ford to find out where check is and no one can give us an answer. Always some lame excuse of why they can’t find the check. Last one is they don’t know who has the paperwork even though check has been processed! I will never buy another ford again. I’ve had too many with transmission problems. Not to mention, I believe this place kept “finding” something else wrong for us to pay to fix when it was always the transmission/clutch recall Ford doesn’t want to fix. This particular dealership doesn’t know what the xxxx is going on. The xxxx manager can drive to their local accountant office and get the check. Been waiting here for over an hour and now it’s they lost the paperwork. Well then, write another xxxx check! Canada is suing Ford for these faulty transmission/clutch failures! United States should too. The manager that is here today doesn’t even have the courtesy or respect to come and talk to us. I will find out who he is and make another review. Listen up folks, don’t buy from Ford! They rip you off and don’t stand behind their product. Is it companies like them that take every hard earn penny from the low income people and line their pockets while we struggle to find the money to find another used car. They have the car, the title and the check. Meanwhile, we wait and wait for answers and that check!

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Paul Poindexter is a very pleasant sales consultant. - colinbakerap

Paul Poindexter is a very pleasant sales consultant. Paul is very calm and nice to work with. We enjoyed our time with him - a real gentleman. The CX-5 is great!

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Worst experience ever. - carguy

Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain. I am looking for stores to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one. Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked. I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words due to the review.

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