4 Ford Dealers near 21740near 21740

very professional and personable. - dallassandy

very professional and personable. worked to greet and find out what we were looking for. Ryan went out of his way to make the experience a good one.

Was extremely helpful in minimizing the amount of time - Lizkline

Was extremely helpful in minimizing the amount of time spent closing the sale. Did most of the transaction via text . Best experience I have had purchasing a vehicle

I have purchased numerous vehicles from Keystone Ford and - fordguy

I have purchased numerous vehicles from Keystone Ford and they are always great to deal with in every aspect! Frank Blood (salesman) is great to deal with, and I will always look for a new or used vehicle at Keystone before I look anywhere else.

I dropped off my vehicle at Hagerstown the evening of - manny79866

I dropped off my vehicle at Hagerstown the evening of July 2nd after coordinating with Kyle, expecting it to be looked at first thing the next morning. I provided multiple warranty issues and DTC codes already pulled. Despite that, they did absolutely nothing. When I followed up, they said they couldn’t diagnose anything because there was no check engine light — ignoring obvious issues like the exhaust rattle, malfunctioning windows, mirror LED, and backup camera. When I asked why they didn’t use the codes I gave them, they said, “Oh, we didn’t drive it.” They also promised to drop the vehicle off — never happened. I ended up driving there myself, and only then did they finally replace a coil to fix the misfire. But after driving back to Frederick, the car was limping, wouldn’t go past 45 mph — clearly still not fixed. I received a call from manager Anthony Keilholtz, who was rude, unprofessional, and even cursed during the call. He blamed me for not giving them more time and sarcastically asked why I didn’t fix it myself since I "know how to repair cars" — my answer: because it’s under warranty. I asked for a loaner vehicle — he refused, saying, “I’m not giving you a loaner.” To make matters worse, the car was returned filthy, with grease all over the seats and interior from the technician. They eventually said they'd pick up the car on Saturday. The level of incompetence, lack of professionalism, and disrespect from this dealership is inexcusable. I’m filing a complaint with the BBB. If you value your time, money, and basic decency — stay far away from Hagerstown.