1 Nissan Dealer near 19901near 19901

I had taken my car to get a routine oil change, we I got - Josephineeady

I had taken my car to get a routine oil change, we I got my car back my hood was not fully closed. So I called and spoke with Amanda and she requested I bring my car back in to be looked at I brought my car back and was told I needed a hood latch at which it needed to be order. So I paid for the hood latch and it would be 87 dollars to install. When I return to the service center I was told now I need the cable and that needed to be ordered. I ask why was that not discovered initially, the manager could not explain, so I ask him to secure my hood and I left. I recently went back to order the cable and was told it was $350 labor to install according to NC. The $350 cost to install is retaliation and poor service on his part. A complete examination of all functioning parts should have been done when it was first brought back for the hood issue (which I believe they broke) But I must say, my hood was fine when I brought it in for the initial oil change, if it wasn't it would have been reported when I brought it in. I have all the service documents including the $350 quote and initial service quotes of the only $87 to replace the hood latch. This is not how you treat customer. I gotten gasket change with not problem, I recently moved here, so I felt confident they would do a good job. I am thoroughly disappointed and would like to know the cost to replace a cable hood .

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