Dealing with Valley Honda has been one of the worst - Asl
Dealing with Valley Honda has been one of the worst experiences I have had when buying a vehicle. I bought a 2020 Honda pilot a little over a year ago (so a 3 year old suv) with under 30k miles on it at the time. Not a brand new vehicle but certainly should be in excellent condition and should not have major problems. Unbeknownst to me the vehicle had “known Honda” issues with the sound system that became glaringly evident to me within 2 days of owning the vehicle. As a honda dealer and very widespread known problem you would think they would have recognized, known and fixed the issue before putting it on their lot. Instead they down played it to get past the 72 hours I had to return as a new buyer and let me be the one to incur the frustration and time of dealing with the issues. I learned, after countless trips to repair, mass amounts of time to their service department to fix, and research on my own of how widespread of an issue it was on my own. To make matters worse their sales team upsold me on a supposed bumper to bumper warranty (per their sales associate I would have nothing to worry about minus normal wear for the next 6 years) until of course I actually tried to use the warranty. I had the joy of water pouring in at my drivers side feet during a rain storm. I once again call their service department who instead of having me bring it in to look at the vehicle says “Here is a number of a 3rd party we don’t really do water issues if he won’t honor your warranty call us back and we will get you in.” I had the pleasure of calling the 3rd party who was astonished that I was given his cellphone number because he doesn’t directly deal with customers. He is an outsourced resource once a vehicle has been brought into the dealership. He had me take the vehicle to a different ,more reputable, Honda dealer in the area to be looked at, analyzed and subsequently fixed. To my surprise I was told the repair was going to cost me upwards of $500 to fix and wasn’t covered under my bumper to bumper warranty. I immediately called Valley honda, before I paid a dime, since it was their sales team who told me bumper to bumper with zero stipulations. After their service and sales manager both sang me shaggy’s it wasn’t me I was informed the only person who could potentially do anything was the dealership gm. He called me back a few hours later and after catching him up on the immense amount of issues from the door and the current mess ups left and right starting with the initial call to his service department his response …we definitely dropped the ball and things will need to be changed but there is nothing I am able to do…this is one of a handful of whoopses that happen throughout the year. Unfortunately, the only thing I can offer is for you to bring it back in and we will give you a great trade in. After all the deception, terrible quality, and atrocious customer service (and lack there of at times) let me head right on over and buy my next vehicle from you.🙄 Absolute joke. Buyer beware Valley Honda just wants the sale. Truth and customer service are optional as long as their pockets get padded.
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