Sales department is good, the related collision shop is - SueS
Sales department is good, the related collision shop is terrible. The first time we were there they told us three days for repairs when we dropped it off. After 5 days I called and gal said "We have your car?'" After a long delay, gal gets back on the phone and says "It will be ready in three days." This vehicle had roof damage from the car carrier - major repair. We picked it up late evening in the dark at their request, noticed the damage the next morning later when we looked down at it. Now we need to have something fixed. During one of the repairs they had to take out the iterior molding, and put it back with a piece cracked off. This vehicle is a 2024 Telluride with very low mileage - and we didn't notice the poor interior workmanship until we had a car full of people and I was in the back seat. Their response to a request to fix it was how do we know you didn't break it, and you took too long to notice it was broken. We also had to have the back gate repaired as the lift gasket kept falling off. Additionally, many recalls. My advice is too look EVERYTHING over with a fine tooth comb. Please note this review is for the Northtown collision center that Northtown Kia sends you to.. The service center is better although not without problem. When we called to schedule a recall- adjustable front seat has the potential to start on fire, the gal on the phone said we had to bring it in to be looked at and if they decided it needed the recall, then we could schedule an appointment. We live a considerable distance away. The service department, upon hearing this said that is insane and took care of everything while we wee there.
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