7 Kia Dealers near 13601near 13601

Clear communication, friendly and supportive. - gdcrez

Clear communication, friendly and supportive. Took care of all my needs, questions and repairs flawlessly

I've always had a great experience at the service dept. - rlwhomeatlast

I've always had a great experience at the service dept. Gina, Tony, Brittany, and mechanics all knowledgeable and keep customers well informed. I've also leased/bought vehicles from Fucillo which is now Matthews. If you're in the market for a new/pre-owned, see Steve Hibbard, sales. Great guy, easy to work with.

As a retired U. - mpress67

As a retired U.S. Army veteran who served actively for 22 years and worked a total of 30 years for the government, all I know is the importance of integrity. I've now been in the automotive industry for years! I was born and raised in Central NY, and I visit family every summer in Syracuse/Rochester. When my sister reached out to me with her desire for a new vehicle, Mr. Matt Miller is who I spoke with. Yes, he followed up after my initial inquiry, and everything was fabulous to the point of sending a document showing an interest rate of 6.14% with the specific monthly payment. When my sister went into the dealership, a better rate of 5.89% was offered, which is great! Considering the term, the savings were only around $3.00 a month, but over the said term, we're close to $300! When I asked Mr. Miller to compensate for the difference with a set of floor mats at his cost, he would not correct his mistake, which absolutely baffles me when more than $30,000 was just spent and financed through their dealership! The dealership wins, but where's the customer service, the client relation, or Mr. Miller's integrity by simply doing the right thing??? The math is easy if you know anything about the business. I know a lot of people in the area, and I WILL NOT send anyone there for business as long as the GM, Mr. Matt Miller, is in charge!!! I'm highly upset and wish that I sent my sister to another location that understands customer relationship management!

I took my car there because it wouldn’t start and my dash - lorimaegoodale

I took my car there because it wouldn’t start and my dash lights would flash, I told them when it did it the battery would click like it was dead, they said it was the backup camera that they’d have to order and I’d get a call in 1-2 weeks when the part came in. 3 weeks passed with no phone call so my husband called and the guy was like oh yup we have it. I drive out there to arrive and find out they had moved locations and not said anything. I get to the new location and bring up again, can we just make sure it’s not the battery. I was assured they would. They replaced the backup camera. This morning we go for an oil change and it does it again so the garage we’re at ACTUALLY tests the battery and the voltage is coming back as about half as much as it should. My husband just called fx to tell them about it and his response was “well I’ll have to call Kia to see if this will be covered under warranty” total xx as we brought the car in before the warranty was up. They DID NOT LISTEN TO ME, THEY LIED TO ME, wasted my time on something they knew wasn’t the issue, I believe because they’d get more money from Kia if it was the backup camera rather than the battery. Bottom line is they’re sketchy 10/10 would NOT RECOMMEND Update: guy never called back after saying he would do my husband called him and basically was like yeah we fixed the wrong but it’s your problem now

In January,I needed my Kia Serento seen for a problem in - janetmae1

In January,I needed my Kia Serento seen for a problem in Utica, Ny. the local Kia did not have an opening til 2/25, over a month away. I called Burdick Kia and was able to get a service appointment within 3 day. I was dropping the car off early because a planned vacation. There was no problem with that for them. They also were able to get to the car problem earlier than planned. The service manager, Ms Harris, has been so helpful in getting me in for service. I would highly recommend Burdick Kia and the service department .Thank you again for helping me out.