Since purchasing a 2021 QX50 in 2023 I do feel that once - JMP
Since purchasing a 2021 QX50 in 2023 I do feel that once the deal was sealed the service went down hill fast. Once you are there, they're pretty good. But getting a call back or a response to an email or a text - forget about it.
My car had a service late Nov 2024. Two new batteries put in keys. By Jan, keyless entry wasn't working. Some computer system error tells me the driver door is ajar (it's not) - thought it was just winter but it is so bad no one will drive with me any more as the locks turn on and off randomly, the dash says door is open all the time. Have been reaching out all week as simple fixes surely?. Sent me info about their valet service. I am about 22 miles from the dealership so cannot participate. Get a call back today & offer is to drive my car down and not have it for the weekend. Last year after 10 months since purchase, Service Coordinator would not tell me over the phone if a new battery was part of my after-sales program. They could tell me if I got the car to them (!!!) Had to get AAA to put in battery & then called back to be told, yes it's covered. It takes the Service out of service and I cannot find anyone nearer to fix the issues. Maybe Infiniti NJ is my next stop?
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