Dishonest, Predatory, and Completely Unprofessional — - LVereen
Dishonest, Predatory, and Completely Unprofessional — Avoid This Dealership at All Costs
I am absolutely appalled by my experience with Beck Chevrolet. I had my vehicle towed here while traveling out of state, and what unfolded was one of the most unprofessional and suspicious encounters I've ever had with a dealership.
Beck Chevrolet told me my 2015 Chevy Cruze suddenly needed an $11,000 engine replacement, yet they refused to provide basic documentation such as actual compression test numbers, leak-down results, or photos to support their diagnosis. Any reputable service department knows these documents are standard — the complete lack of transparency is alarming.
Then it got worse.
When I attempted to pay for the diagnostic service so I could remove my vehicle from their lot, they claimed “New York law” prohibits them from accepting payment over the phone unless my credit card matches the ID physically in person. This is completely false. There is no such law, and when asked to cite the statute, they could not provide a single reference. Instead, they continued to hide behind a made-up excuse.
At this point, it feels clear that Beck Chevrolet is taking advantage of customers who are from out of state and vulnerable. They made retrieving my own vehicle unnecessarily difficult, refused reasonable payment methods, and provided no proof of the work they claimed to perform. Their conduct raises serious concerns about honesty, ethics, and compliance with the New York DMV Repair Shop Act.
If you value transparency, integrity, and fair treatment, do yourself a favor and stay far away from Beck Chevrolet. This dealership’s practices are predatory, misleading, and completely unacceptable. I have already filed a formal complaint with the New York DMV, and I strongly encourage others who have been mistreated to do the same.
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