I leased a Mach-E from Schultz Ford in July of 2025. - mpo
I leased a Mach-E from Schultz Ford in July of 2025. I live in Massachusetts, but this dealership had the car I wanted in stock, so I chose to lease from them. The salesperson I worked with was excellent, and the initial paperwork process was smooth and efficient.
Unfortunately, everything that followed has been very disappointing. Because the car needed to be registered in Massachusetts, the General Manager explained that the process might take about a week, since it would have to be routed through a Massachusetts dealership. That seemed reasonable at the time.
After not hearing anything for over 10 days, I contacted the GM to check the status. He told me the registration was completed, that I could continue using my old plates, and that documentation would be sent shortly. When I verified this with the Massachusetts RMV, however, they had no record of the VIN and confirmed my plates were still registered to my old vehicle. The GM had lied to me.
Since then, I’ve been driving with a New York dealer plate loaned to me by Schultz Ford. At the time of writing this, it has been almost nine weeks. New York regulations only allow dealer plates to be loaned for five days, which leaves me in a precarious legal situation if I get pulled over in New York. The dealership has not demonstrated that it knows how to complete an out-of-state registration, and the lack of communication has been especially frustrating. Updates are never provided proactively—I have to initiate every conversation, and return calls or texts almost never arrive as promised.
To make matters worse, the dealership’s website offers no staff directory or clear avenues for escalation. Short of making another long trip back to the dealership, I have no way to identify who could actually resolve the situation.
In short, I’d recommend that buyers avoid Schultz Ford of West Haverstraw. While their sales team was friendly and efficient, their failure to complete the registration process, combined with poor communication, has left me with an unregistered vehicle months after purchase. There are plenty of Ford dealerships around, and you can do much better than this one.
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