Above and beyond to accommodate us!!!! - Soul
My wife and I were in the market for a Kia Soul for our daughter who is graduating college. We found one that was in our budget in Hempstead, NY. We traveled 9 1/2 hours for this amazing deal, however when we arrived we were very unimpressed with how dirty the car was and how the previous owner was a smoker which was not disclosed by the dealership. Being we traveled all the way to New York for a car and had pulled an empty U-haul auto transport we felt we still had time to find a deal. We searched and searched the internet for used cars locally and called several dealerships which stated they were just sold. Being the day was slowly coming to an end it became stressful for both of us not locating a car for our daughter. Then finally we came across a Kia Soul that met all of our features, miles and budget. We quickly contacted the dealership and spoke to Mark about our ordeal and he said to swing on by. Being we were still in NY and had about 1 1/2 hour drive to Danville, NJ with traffic we slowly made our way south. Not from the area we quickly became lost in NY city traffic. It was now after-hours on a Saturday night and I kept calling Mark to brief him on where we were at. Finally at almost 10:30 pm we finally made it to Danville at the dealership. We were both greeted by Mike and Mark and were able to look the car over. I was even granted access to pull the car into the shop to use the overhead light to conduct a detailed inspection top to bottom being it was dark outside. They were both amazing and understanding. I can't say enough of both of them for allowing us to show up so late in the evening to make the deal. Mike had even found a hotel for my wife and I a few miles away from the dealership being we had been up for almost 24 hrs. The car is more than what we expected and the dealership took the time to detail it which made an amazing first impression once we test drove it. You guys are hands down the best buying experience I have personally dealt with in buying a car new or used. If we weren't so far away I would continue doing business with them for years to come. Thanks Mike and Mark for an awesome buying experience. Keep up the good work guys!!!!
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