This is a rather small multi-marque dealership in Hyannis... - dgreen@aswltd.com
This is a rather small multi-marque dealership in Hyannis on Cape Cod selling Volvo, Mercedes-Benz, and BMW. Their Volvo inventory is miniscule (roughly one of each model), so almost every sale has to be a special order. I found the sales manager to be friendly but ineffectual, the Volvo salesman (there is only one) to be very nice and helpful, and a BMW salesman to be a bit uptight and snotty. Six years ago, a sales of two BMWs fell through because the sales manager didn't follow up and couldn't get me the cars I wanted on schedule. Three years later, a Volvo sale died on the table because their pricing was simply not competitive. Cape Cod has a lot of well-heeled retirees, and this dealership apparently feels that they don't have to be competitive in either service or price with off-Cape dealerships. They are friendly, laid-back, and generous with test drives, but they don't seem to be very interested in whether you buy a car from them or not. I didn't.
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