We were travelling from eastern Kentucky home to northern - Rod Bowman
We were travelling from eastern Kentucky home to northern Illinois in our 2018 GMC 2500HD Denali with 6.6L Duramax diesel when the truck went into "limp mode" repeatedly. I would pull off, shut the truck off, and start up fine again. Unfortunately it ran good for fewer and fewer miles before it went back into "limp mode." The last time it happened I was in I-74 right in front of Ray Skillman. I saw diesel service sign on the building and pulled in. They were simply awesome. I was travelling with my wife, 2-dogs, and a bed full of cargo. They welcomed us and our dogs and got our truck right in for diagnosis. They said I needed an injector and a wiring harness, but they did not have the parts. The would be there in the morning and could repair my truck and get us back on the road before lunch. They gave us (including our dogs) a ride to a hotel to spend the night, then came back and picked us up in the morning. When we got back to the dealership, our truck was done and ready to go. Hat off to Service Consultant Rien Hazelwood, and our driver, Tristan who took great care of us and our vehicle. Also, everyone stopped by to make big over the dogs making them feel welcome as well while we waited in day 1 for our diagnosis and ride. Great experience. Great service handling a roadside emergency with a specialized diesel repair. If I lived in Indiana I would buy my next truck here. I also would give them 6-stars if I could. My truck performed like a champ (normal) as we continued our 600-mile trip home and we arrived w/out further incident.
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