2,944 florida rivian/1000 Service Centers

Extremely Disappointing Experience with Crown Genesis of - abrown327

Extremely Disappointing Experience with Crown Genesis of St. Petersburg, Florida I am beyond frustrated with the customer service at Crown Genesis of St. Petersburg, Florida. In my experience, their business practices lack professionalism, and I believe they are conducting questionable operations. On September 30, I took my car in for two recalls and to address wind and rain intrusion that occurred during Hurricane Milton (on 10/10). However, as of today, my vehicle has not been release. The Genesis representative, Brad I interacted with was rude, disrespectful, and unprofessional. Additionally, the service manager, Ryan has been unresponsive, refusing to return calls or communicate in any way. I have attempted to escalate the issue to their corporate headquarters, but even they have been ignored by the staff at Crown. Buyers, please be aware that this dealership does not uphold the quality or luxury service you would expect from a brand like Genesis. This has been a truly disappointing experience, and I would strongly advise potential customers to be cautious when considering their services. This poor level of customer service is unacceptable, and I will continue to raise awareness of the situation.

I honestly have not used KIA for except 1 oil change. - drolih.2012

I honestly have not used KIA for except 1 oil change. As I left Kia, my Info computer died???

sure do miss brad in the service department he was much - dick burns

sure do miss brad in the service department he was much more professional in the service department than most of the people there now will not b back

Talk about great service, my 19 year old daughter locked... - Bhummel1968

Talk about great service, my 19 year old daughter locked her keys in the trunk, I was 2 hours away and she was panicked, it was Sunday so service was closed, I was lucky enough to speak with Tim Bundrick in sales, he was helpful and empathetic, he went above and beyond to send me a YouTube video that allowed us to retrieve the keys from the trunk, totally saved the day! He even followed up to make sure everything was resolved, rare these days to get this kind of exceptional service!!!

Fair, friendly and fantastic service! - john.ratke

Fair, friendly and fantastic service! Overall the experience was great from Alfredo, Tracey and Finance. Loves it!

About three weeks ago I posted a review venting how I - Debinabel

About three weeks ago I posted a review venting how I felt after being advised that my vehicle couldn’t be completely repaired due to the “age” of the vehicle. I was contacted by the dealership to gather more information on the issue. After explaining it; the issue was researched and further investigated. I am very pleased to update that the issue was resolved and I now can enjoy my vehicle with cruise control; and what a cruise control it is. The distance camera and speed reduction/acceleration work wonderfully! A big thanks to David for reaching out to investigate the issue and to Scottie for coordinating the Technician to complete the repair including a loaner while the repairs were completed.