If I could give this place zero stars, I would. - gritty.paws_7m
If I could give this place zero stars, I would. This has been the absolute WORST car-buying experience of my life. The customer service is non-existent; the staff acted like they were doing me a favor by simply acknowledging my presence. Every question I asked was met with sarcasm, as if I was inconveniencing them by wanting to look at and test drive the vehicle I wanted before purchasing it.
The salesmen were downright rude and pushy. They spoke to me in a condescending tone, clearly trying to pressure me into buying a car that didn’t meet my needs or budget.The vehicles that they were pushing onto me were all SEVERAL thousand dollars above my budget, ($5-8,000+). It was painfully obvious they were only interested in making a quick buck.
The cars themselves were in questionable condition. One vehicle I test drove had the frame almost completely rusted out, and when I pointed it out, they brushed it off as "not a big deal." And it “would get around just fine.” Are you kidding me? They refused to provide mechanical services which were covered by the warranty that I paid for even though I booked an appointment and received confirmation messages. They insisted that I didnt book one, which made me feel like they were hiding something. My suspicious feeling turned out to be correct when I became stranded on the highway, because my car would not drive over 20 MPH. When I came to them about this issue they denied that anything was wrong with my vehicle.
To make matters worse, their financing options were a complete scam. They tried to sneak extra fees into the paperwork, hoping I wouldn’t notice, simply because it was my first car and I did not know what to expect. When I called them out on it, they got defensive and rude, acting like I was the problem for questioning their shady tactics.
Avoid this dealership at all costs. The entire experience was distasteful, unprofessional, and downright crooked. Do yourself a favor and take your business elsewhere—preferably somewhere that values honesty and respects its customers.
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