50 Wisconsin Volkswagen Service Centers

Many at the VW dealer in Franklin is always a pleasure to - Benso

Many at the VW dealer in Franklin is always a pleasure to work with. He’s knowledgeable, friendly, and genuinely cares about making sure everything is done right. Every time I come in, he’s ready to help with a great attitude and clear communication. It’s service like this that keeps me coming back. Thanks, Many!

Tyler and the crew were fabulous and an example of - pmr328

Tyler and the crew were fabulous and an example of exemplary service. They managed to take on my emergency situation in a timely manner. The understood my circumstances and urgency and were wonderfully patient. Life savers in my eyes and they were like it was just in a days work. These days that kind of service is rare! Kudos!

My over all except has been good. - bhamer2

My over all except has been good. The sales dept was phenomenal! I have struggled a little with service. When I dropped my truck off for the spray in bedliner that went well. When I tried to get information about picking my truck up is where it went a little wrong I called up and was transferred to service and the advisor told me Mikayla was my advisor and put me on hold to get her. This is when I started to get upset. I was on hold for over 25 minutes and no one ever picked up. I called back after the long wait time and asked for Mikayla specifically this time. I got her right away this time. I told her that I was on hold for over 25 minutes and the response I got was “I’m not sure who they were paging but it wasn’t back here”. Not really any apologies but I just got the not my fault vibe. I was told my truck was being picked up and should be back to the dealer before I got there. That was Good. I arrived found Mikayla and she said “there is no paperwork because it was part of the deal”. She handed my keys and said my truck was in the back. As I started to walk away she asked if I wanted it pulled up and I declined I get to my truck thinking there may be some kind of information from the company that did the bedliner some kind of warehouse info or something. There was nothing. Not her fault but my radio was turned up louder than when I left it. I know that is kind of trivial but it bugged me none the less. So I went back into the drive to ask Mikayla about the warranty info and whether or not there was a cure time or dry time on the liner because I wanted to wash the truck right away. She said “that is a good question and we should ask them that the next time we go over there”. I also asked about any warranty info for the liner and she said she had none and that it was covered by the dealer. I looked at the companies website and the liner offers a lifetime warranty only if you fill out and submit the requested info online. I reached out again to the dealer and was told that they would cover any issues with the liner if something happens. Now I do not expect anything to happen but I hat if I move out of state or move away from this dealer. Would I now have to drive back to the dealer states away just to fix a problem that the bedliners manufacture should handle.

I always get great honest service and communication from - ERMECRUZ03

I always get great honest service and communication from Annica Abbott. I really appreciate the honesty!!

Prompt attention and service for my tire which had a - DMASHPOTATE

Prompt attention and service for my tire which had a screw lodged in it… turn around in about 30 minutes from start to finish… highly recommended

It was a pleasure working with Jessika. - hjcolcord

It was a pleasure working with Jessika. Stopped in for a 10,000 mile service and she along with the rest of the service team had me in and out in no time!

Everything was 1st class in the entire processs. - rwenger

Everything was 1st class in the entire processs. Not wild about this app requiring 15 words

Katie stehr . - born_to_bead

Katie stehr ...excellent service advise! A valuable asset to russ darrow!!! People person and knows her job!!

Great professional service - mstudio

I've been going to this dealer for service for 6 or 7 years. We recently moved out of state so I miss them since it's a little difficult to find a dealer that can handle Eurovans. I've always had good service with no complaints. On our way down South, we had a little problem so I called Stewart and he gave me some good advice. We found another dealer down here, but it's just not the same...

1st oil change on car. - gdghali

1st oil change on car. Easy access; very friendly staff (Casey); took less time than predicted; comfy waiting area. And they washed my car!

Great On a cellphone Really like working with Dean - very - AHOMEL@OUTLOOK.COM

Great On a cellphone Really like working with Dean - very high standards for quality

poor service. rip off. - Boe

Very weak warrenty. Looks better on tv than what the dealer owners actually stand by. Inconsistent mechanic inspections and or shady work. Have not had any positive experience at all after the initial purchase of our vehicle. Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time. However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion. I Don't forsee this dealer being around with a good reputation for much longer. Im giving a negative response based on several negative experiences. I hope this helps you .

A little more information about vehicle would have been - phogren

A little more information about vehicle would have been nice. Accurate description of vehicle and no high pressure

Service - Sam

Excellent The service gentleman, Chinlin, was great. Prompt care, thorough explanation. Work was quick updates installed, car was washed,what more could you want or need.

I had some major car problems and they were able to get... - hks

I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.