1,040 Wisconsin SRT Service Centers

Fantastic Service - return customer

Sales and service both go above and beyond my expectations. We bought an (almost new) Grand Cherokee about six months ago and love our vehicle. I recently had a flat tire that was not repairable; the service department picked my vehicle up, put new tires on, and provided me with a clean and comfortable loaner car while I waited. No one likes to be put out by a flat, but Les Macks Chevy made this a painless experience. I was even pleasantly surprised by my bill. I can not say enough good about the wonderful staff at Les Macks.

Superior service. All I expect from Lexus and more. Days... - KChung

Superior service. All I expect from Lexus and more. Days after purchasing a 2018 ES350 on Nov. 22, the radio/nav/media died. Had to purchase it elsewhere bc inventory is so tight. I took it to Lexus of Madison for diagnosis bc our family purchased last two Lexuses there. They immediately recognized, then diagnosed and confirmed the problem. They have ordered replacement part to repair it, all under warranty. They even replaced my license plate frames at my request. Extra care, expertise, luxury quality personnel. Lucas/service dept.

They did what they promised, when they promised at the - jerryorvold

They did what they promised, when they promised at the price they promised. That rates high in my book.

My service rep Carolyn is the best. - Rickbig1952

My service rep Carolyn is the best. She is super responsive and knows how to make her customers feel confident about service s Link provides.

The individuals who work in sales couldn't have been - biance

The individuals who work in sales couldn't have been nicer and tried to help with issues that I had with the service center. I do not normally write reviews but this was a terrible experience and I will never go back. I want others to save themselves the trouble as well so they do not have an experience like mine. I brought my car for a 2:30pm appointment on Friday with Paul. I had received an email prior to that for me to check-in. I went through all the check-in steps, parked in the "customer" labeled spots right next to the garage door and chose the option to have them call me instead of wait to talk to them. All I needed was an oil change/routine maintenance to keep my warranty, as well as to have the two recalls fixed. I called near closing time, as I was confused why I never heard from anyone. A customer representative spoke to me and directed me to Scott's voicemail since they had left for the day and told me that I should hear back the next day (Saturday). So my car was being kept overnight and I had no idea, I work two jobs and am a full-time doctoral student and received 0 communication. I left a message with my name and number, and inquired about when my car would be done. Saturday morning I had to work, so I called to check in since no one returned my call. Taylor answered and was wonderful. She informed me however that the service center was CLOSED on Saturdays and Sundays, meaning that the earliest I could have my car would be today (Monday). I said that I would like to come pick up my car then instead of getting it serviced, she didn't have access to the service info on my car, so she told me she would check on it for me and get back to me. She is the only one who throughout this process followed through with calling me back. She informed me she was told my car was "on RO" (repair order) and being worked on, so it couldn't be released to me until Monday- I work weekends too and didn't expect my car to be gone for even a night, never mind FOUR DAYS FOR AN OIL CHANGE AND RECALLS! I called back and asked if there was a loaner car I could use, I was told the service center would be the one to give those out and they were not in. I was without a car Friday afternoon-Monday evening with NO WORD on my car. I called today, Monday, and asked the service center about my car. Paul was clueless about my car and put me on hold. He then tells me that THEY DIDN'T KNOW MY CAR WAS THERE BECAUSE I DIDN'T DRIVE IT INTO THEIR GARAGE. (Interesting as I was told my car was on RO on Saturday and that it couldn't be released to me because it was being worked on, and there was already a car in that area when I got there) then spoke down to me saying "next time dear..." and told me multiple times how to pull into the dealership from the road... I know how to turn right and pull in. He talked over me the entire time and did not listen to anything I said- I couldn't get a word in. When I finally was able to quickly say that I checked in online he said that was essentially useless and they don't pay attention to that and to come in instead next time...so why email people the link to check-in? I tried to ask questions/tell him things and he just kept talking and didn't pause at all to address my concerns He then told me he would work on my car and have it to me in an hour/under an hour. 2 and a half hours later he called me and let me know the car was ready and said he confirmed with his boss that the online check-in is useless. They then charged me more than what they sent the cost was going to be. This was an awful experience, so much unnecessary stress and made issues for all of my commitments (both jobs and school). ALSO there was supposed to be a free car-wash done as well. Instead, my car was much dirtier then when I brought it there (inside and out) and there were someone's food crumbs in the center console and the shifter. So gross, I had vacuumed and taken my car to a car wash prior to all of this.

Lynch went above and beyond to fix my warranty issue with... - Jeff

Lynch went above and beyond to fix my warranty issue with my new truck when their entire computer system was down. I was very impressed with the service I received. Thank you!

VERY EASY TO DEAL WITH - towingnsalvage

OMG PARTS GUYS ARE SO FAST AND SO MUCH HELP IT'S SO NICE TO GET BACK TO THE OLD DAYS WHEN YOU GOT GOOD SERVICE SOMETHING WE THOUGHT WAS GONE FOR EVER THANKS PARTS DEPT.