1,040 Wisconsin Rolls Royce/1000 Service Centers

Fantastic Dealership. - CARMELOBAGLIERI191

Fantastic Dealership. Even better,Service Advisor. CHRIS KERN was friendly, knowledgeable and professional! Very nice working with him. CHRIS was up front about work needed, and executed. I was given an excellent estimate for time and payment ahead of time and was very pleased with Service all around. CHRIS kept me in the loop throughout my service visit. I received my vehicle promptly, repaired correctly and spot on and even less than the original estimate. I feel like home here at GRIFFIN, and am treated like family. GRIFFIN will be where all of my service is completed, and look forward to continuing to have CHRIS KERN helping me as my Service Advisor. 5 STARS in all categories!

Very happy with the service they provided and explained - bjzawac

Very happy with the service they provided and explained very well.Also very helpful with Nate picking up and delivering vechiles.

As always, great service from a courteous and very - rthurber5

As always, great service from a courteous and very competent service staff, techs and team.

They are very friendly and keep you informed of what they - taylorlucy60

They are very friendly and keep you informed of what they are doing to your car

Scheduled time slots only mean something if you wait for - petey10

Scheduled time slots only mean something if you wait for your service, otherwise it appears as though there is no point in scheduling a specific time. Indications are that although I scheduled a visit online there was no prior knowledge that I would be arriving and/or what services were requested. 0800 oil change, tire rotation, and 2 wheel alignment took 6 hours. I did state I needed it by 2 at the latest but assumed that was only apply if something drastic was found. I was also charged twice for a "battery service", which I still at this point believe to be a bit of a "sneaky charge". One was refunded to me after I questioned what I exactly got for that service. Some smoke about "charging my battery to 100% and cleaning corosion". Truck has 16K miles. Second visit upon learning my lesson on lack of time management, I requested a noon completion time for a 0920 appt and received no call indicating it wouldn't be done in time. When I called at 1245 they asked when is the latest I would need it by as they were having computer issues. 2 PM was stated as drop dead time and when I showed up at 2 they instructed me to have a seat and they'd let me know when it was finished. This was for a trailer brake controller recall and a radio service upgrade as I'm having problems with the radio controls. Radio issue still persists after 2 attempted updates. I don't blame them for that as I don't think GM knows what's going on with the radios but it was stated it was taken care of. I had high hopes for this service dept as the online scheduler couldn't be any simpler and it couldn't be any more convenient of a location for me to have things handled while I'm at work. This review is based solely on the service desk and lack of communication, I have nothing bad to say about the work that was completed.

Quick turnaround and good service The service that was - RSBECHT

Quick turnaround and good service The service that was completed was explained well. I had no issues

Took mini in for service/warranty work everything done - e_wynhoff

Took mini in for service/warranty work everything done very thorough technicians great people, great service

Someone forgot to order the tires first appointment. - JWAKE2

Someone forgot to order the tires first appointment. Second time everything went smoothly with the tires there as promised.

They were all extremely polite and helpful. - janandharry.schut

They were all extremely polite and helpful. They were done much sooner than I expected and explained everything in detail and why it was done.

Staff was very friendly. - tjgrein

Staff was very friendly. Did a nice job off keeping me updated as they worked on my vehicle.

Great On a cellphone Really like working with Dean - very - AHOMEL@OUTLOOK.COM

Great On a cellphone Really like working with Dean - very high standards for quality

They were great! - Cabergstrom

They were great! The service on my vehicle was timely, professional and very very efficient

I usually a good experience. - fishr500

I usually a good experience. They are very expensive for parts. Labor rate is fare.

Easy to schedule. - Ptknarr

Easy to schedule. Car was ready earlier than promised. Very pleasant to work with. I have a choice of dealers and I will definitely return to BMW of Madison

The Best very happy with their service, Very Friendly - Salgado1112

The Best very happy with their service, Very Friendly environment and good customer care team I will definitely recommend

WELL THE SERVICE HAS BEEN GREATER. - dNhALBERG

WELL THE SERVICE HAS BEEN GREATER.THE ADVISER BRI IS GREAT TO WORK WITH. THANK YOU

Service advisor Eric greeted me professionally and asked - jpaschen54301

Service advisor Eric greeted me professionally and asked what he could do for me today. He was able to get me in quickly and in short time, the service was completed.

Great service, helped me with a rental while my car was - miltown072185

Great service, helped me with a rental while my car was getting fixed due to an axle issue.

This was the second time with the same problems, Mainly - sherrygee

This was the second time with the same problems, Mainly squeaking noises in the back right side. Best time I paid 500 to get a new coil I think. It started squeaking again almost immediately while I was down on vacation. This time they had it a week and found out it was the knuckle. I’ve had it back a week with no new issues. so far so good and I hope it stays this Way. They fixed the knuckle for free and I didn’t have to pay for the loaner car, which is good. I’m just hoping I don’t have a squeak anymore.

Working with John K in auto service, Discussed three - haubachj

Working with John K in auto service, Discussed three essential fluids that were recommended for replacement at 30,000 mi, fair costing, & projected completion time. Add on an oil change. The service department met all of those marks. Thank you John & service team!

Great service department, good service friendly people. - Jillshibilski

Great service department, good service friendly people. I have taken my Gmc there for service, and always happy

I was passing through the area on my way home to northern - Doghouse Riley

I was passing through the area on my way home to northern Wisconsin when my check engine light came on and the engine started vibrating, loudly. Since it was a Sunday we just got a room and I decided that, since I don't know any of the shops that I'll go to the dealership that sells vans like mine. & am Monday morning I checked in at Wilde and they took me right in. Monday afternoon I called service and spoke to a gentleman named Austin who told me that he would speak to the tech the following morning and then call me with the information. That's exactly what he did. Told me the diagnosis, the cost (which was actually lower than I thought), and said he would keep me updated which he did. About 3pm on Tuesday he called and said my van was ready but since they didn't have a driver they were sending me a Lyft. So I got my van back, I'll be on the road in the morning and they sent me a Lyft. So I thought I would return a favor by giving a good report. All I've ever heard is stay away from the dealerships, they're dishonest and never do what they say but, in this case that is simply not true. If this dude, Austin, isn't a manager he should be. I'm passing through, never been to Wilde except for this visit and they treated me like a valued customer. If I have to break down again I'm hoping it's in this neighborhood.

I hesitate to generalize because I know that there are - ivybrog

I hesitate to generalize because I know that there are some sincerely incredible people that work at this company, but we have had very few service-related visits that have gone well at Les Stumpf Ford. Story time: Recently, as in the last 8 months, our car went in for service at Bergstrom and they replaced all but two spark plugs because they said that it was the reason for the lurching and hesitation of our 2018 Ford EcoSport. Fast forward to last week when my car refused to start. Against our better judgment, we had it towed to Les Stumpf (because we didn't want to send it back to Bergstrom because the tow was on our dime). And who knows, maybe the other time was a fluke, right? It was taken there last wednesday. It took the service department 5 days just to look* at it. Okay, it's busy, you might be understaffed. Fine. *And by look at it, I mean hook it up to a machine that tells you what's wrong with your car. Not actual maintenance experience as in troubleshooting mechanically. I mean, who does THAT anymore? Evidently what was revealed was that the issue was the spark plugs. My husband came down there personally yesterday in order to contest the finding, stating that we had JUST had the spark plugs replaced within the last 8 months and that maybe there's a underlying issue that we're missing. They didn't listen. His input was dismissed. They went through with it convinced that this is the right thing to do. We trusted it. We picked up our car to the tune of $340. Spark plugs, $125 hr labor costs, and an automatic $150 every time that they plug the car into a computer that tells them what's wrong with it. (They only did that last part once.) I get in my car and the service department told us that we could go right across the street to the Les Stumpf Ford used car lot where there was a car wash for us to take the car through. My husband headed home, because, I've got my newly repaired car, right? While in the car wash, my car freaks out and dies. There is a car behind me so I'm in panic mode trying to figure out how I'm going to get my car out of this car wash. I see a Les Stumpf employee walking past the car wash so I roll my window down to get his attention and to yell for him that I'm going to need some help getting out of the car wash (I got soaked doing this with some unknown chemicals 🫠.) During which time he just stands there and looks at me while I am trying to get my car started frantically, and only remarked at the fact that I was a "little too far over on one side". Okay...not everybody can read the room, I get it.🤷🏼‍♀️ My car starts just long enough to get about 15 ft outside of the car wash exit. I call Les Stumpf to let them know that they're going to need to come over across the street to help me figure out what's going on with my car that I just picked up 12 minutes ago. They send a shuttle and a technician. In the end I think it just ended up having to get towed back to the service department. So there I sat waiting to hear what the story was going to be on my car. No story, they're going to "try to fit it in between all of their other jobs". I decided since the last time my car was in there they didn't even look at it for a 5 days, I should probably just get shuttled home, and so I did. This message is not about bitterness or rage or frustration (but make no mistake there was definitely some frustration being felt) this message is about accountability. Accountability for calling yourself a service department but not really listening to your customers and offering the service that's truly needed. If this was the first time we've had a poor experience at Les Stumpf Ford, I wouldn't even think twice about it. Things happen. I get that. But when they happen at an organization repeatedly and there is no accountability, no sense of justice for the customer, I'm not sure what else needs to be said or done. The fact that there is an abysmal three stars for your service department should say it all.