1,041 Wisconsin Rolls Royce/1000 Service Centers

Bought a 2001 Pontiac Grand Prix GTP from them in August... - RobertHammen

Bought a 2001 Pontiac Grand Prix GTP from them in August of 2001. Had no problems with the sales part of the experience (was a GMS price deal). Have had few problems with the car, but it did experience an HVAC system failure which made it difficult/impossible to keep the windows defogged. Took it into the dealer, they swore they couldn't find anything. I picked up the car and drove it for 10 minutes and it fogged the windows - drove right back, they made excuses. Left again after the windows cleared, fogged up in 10 minutes, went back to the dealer. Sat around for an hour, trying to talk to the service manager, until he finally relented and sent a tech (Carter) out with me, which resulted in a 5 minute trip with the tech agreeing with me that there was a problem. Asked GM for rental-car reimbursement, since my other GM car was in the shop at the same time and we had no transportation. GM approved, said drop the rental-car receipt off and Wilde would reimburse you. Nearly three months later, after much calling of Pontiac/Pontiac calling the dealership/the Pontiac rep admitting that Wilde had lied to her about "the check being the in the mail", and after I filed a complaint with the Better Business Bureau, I received a check from Wilde. I'll never set foot on their lot again and strongly suggest any potential customer look elsewhere. Worst. Dealer. Experience. Ever.

Dropped off my f150 for some work on engine and... - Steventauscher

Dropped off my f150 for some work on engine and suspension he listened to the motor agreed it was an belt tensioner bearing was out also discussed suspension work dropped off on a Monday and wasn’t ready til Thursday when I got there I started my truck up and noticed an prominate engine lifter noise explained that there was another issue they couldn’t fix now and told me a cheaper way to fix I said why is there a lifter noise he said that was there when brought it in I said no there wasn’t he told me to put seafoam in the motor and it was a sticky valve lifter paid the bill and when I got in the seat was all the way back and mirrors readjusted not for me and 1/4 of a tank gone and 32 miles where put on it and now I’m sitting with a truck that sounds like tractor hopefully joe and Dan can rectify this !!!

I had engine trouble while in Door County and a local... - unicorn1

I had engine trouble while in Door County and a local garage recommended that I call Witt to repair it as it was a certified Ford dealer and service center. The work was done quickly and they even repaired a hose that had a crack, other than the original problem. The repairs cost more than originally told they would be but I had to get back down to my home.I questioned them about the repairs as I had been told by the local garage that it would require more than what the service center said it needed and was assured that they saw this problem many times in my type of Ford and it would be fine. There was a 12 mo/12,000 mile warranty that they now refuse to honor and it has only been 10 weeks and 4200 miles! I have been told by my certified mechanic near my home that now my vehicle will need a head replaced or a used engine put into my truck because the repair done by Witt Service Center was wrong and the threads are stripped and the spark plug hole is now oval. I am without a vehicle, I cannot afford another costly repair and Witt Service Center is saying oh well. Tough Luck! I feel I was over charged for the repair, the repair was done poorly and incorrectly and I was lied to. In 40+ years of owning vehicles and having them repaired, this is the very worst service I have ever encountered and I will not ever take my vehicle to this dealership again!

Stay away from Zimbrick service department - johnshea

After receiving a letter of extended warranty for electric power steering unit of my Acura, I called the service department at Zimbrick to make an appointment. My reason was EPS gave error code a couple of times before and I had a hard time with steering the wheel when the error code showed up. First I was told if EPS error code is not on at the moment then "there's nothing I can do" (quoted from the service manager Shane). I asked him if I have to wait until EPS error lights up again and stays lit then I may get intro big trouble of not being able to steer the car especially dangerous situation if it's on highway. He then told me I can make an appointment. But then he told me I would have to pay for "diagnostic fee". Wait a second, what diagnostic fee? I am bringing in my car to get the extension warranty done per Honda's letter. Honda clearly said if there are three codes in the memory then I am entitled to a free EPS unit replacement. When I asked Shame if he could tell me my vehicle falls into the extended warranty when one of the three codes specified by Honda could be pulled, his answer is "I can't tell you". So the service manager can't tell me if a car's issue falls into recall/extended warranty from the manufacturer? What a joke. Greedy! I know for recall/extended warranty the dealer doesn't make money, but please just be honest with your customers. I will never go to Zimbrick's service anymore!

Always excellent service. - ShelleyBert

Always excellent service. We use the Infinit and Acura dealerships for all of our needs, we always are treated with the utmost respect, there is always caring people helping us and we always get our vehicles back on time. Everything g is explained completely - and they ho the extra mile when I don’t understand something by showing me what they did if I want that. Zimbric has the best mechanics in the trade and I trust them completely with our vehicles.

Great service - Tim

Fast and friendly service. They always take great care of my vehicles. Tim and his team of techs are great. I will definately return for service.

Much better experience the second time around getting new - PJ

Much better experience the second time around getting new tires at Zimbrick. Because of the problems experienced the first time, I accepted a free alignment with my new tires. They collected the car on time from my house and the work was completed on-time with a free alignment included. Much better experience this time.

Mike Weaver is a very dishonest service writer and a... - jeffreysommers2

Mike Weaver is a very dishonest service writer and a liar! run from Zimbrick. garbage experiecne!

Setting appointment was easy and accomodated my schedule.... - drb68

Setting appointment was easy and accomodated my schedule. Loaner car was available and waiting for me whne I arrived at the service center. Diagnosed the issues and called with an estimate. Prompt repair and at a reasonable cost. I had 2 springs, 2 rotors and fornt brakes installed in my Saab. The quality of service excellent and cost met my expectations.

Good service, but no openings for 12 days - vwgolfowner

We bought an almost new loaner VW Golf AllTrack from the dealer. We've had 2 service appointments and the service has been good, but it's taken forever to get an appointment.