I went in to get my front tire looked at. - Scott
I went in to get my front tire looked at. I was given a statement of work and approved them to work on my car. I emailed the service manager who sent me the SOW and asked her if they could add an oil change (that I would pay for of course) and she said they would do it and told me the price would increase by 70$+tax with the oil change.
I received a call when my car is done and I confirmed with the guy who called me that it got an oil change done as well. He said it did and was ready to be picked up whenever.
I go to pick up the car and the guy who was talking me through my receipt wasn't able to explain what they did to my car. I was in a bit of a rush so I told him it was fine. I didn't thoroughly look at the receipt (it was before work and I had a call to be on shortly), but confirmed the price matched the new quote I was given and it did.
I noticed the oil change sticker hadn't been updated and so I took a closer look at the receipt and realized there was no oil change on it. There was an additional charge for something that wasn't on my original SOW (and I didn't get an explanation when I picked it up) that made the total the total believable based on my original + the oil change.
Pretty bogus, would not recommend.
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