1,040 Wisconsin Rolls Royce/1000 Service Centers

We found a serious safety hazard after we’d bought our - MGO54

We found a serious safety hazard after we’d bought our used (1 year old) trailer. An LP tank was about to come completely apart from its support shelf attachment. We were told “no problem” when we’d asked about the tank being so wobbly, during the walk-through! Thankfully we checked more closely, and brought the trailer back in, because once that tank hit the road, there would have been an explosion. Our sales rep did basically nothing - I found the trailer we wanted on line, and asked for it to be transported to Madison - and he didn’t even give us receipts for our initial payments, nor specs on the trailer, NOTHING, until we put the request in writing. Then we were told we’d purchased it - no refunds possible - without us having seen, much less read and signed, ANY contract or papers. We asked for the title to be in both our names, signed the paperwork for this, they put it in only one name. Fortunately we caught that too, otherwise we’d have had to pay another big fee to get it re-titled properly. They pretty much got one, or more, things wrong, every step of the way. And, we’re total newbies at this, and don’t necessarily know what to look for - hopefully there won’t be anything else major needing fixing along the way, that they either missed, or knew about, but didn’t do anything about, not even to tell us. To call them incompetent is letting them off too easily.

Bad customer service - jorgeacuna

A week has passed and my wife is still waiting to hear back from the service department after leaving a voicemail to get an appointment for an oil change. When she calle again she was left on hold. ot took me calling the GM to get through and make the appointment. That is simply not how business is done.

Stand by there Customers - Nick

This dealer continues to Impress me, not only did they stand by my purchase and quality, but they also fixed and resolved all/any issues I experienced they resolved 1,2,3 with no headache. I dealt pretty equally with both Brian and Alex although Alex was the one working on my car, both reps were very honest upfront and friendly and have held true to their word on every level. I am very Impressed with there overall education and work fast to resolve my issues. I would recommend this place to any one honestly I have dealt with dealers in the past and none have been so willing to take care of my experience as the whole team at this dealership. I referred my brother here to buy his 1st vehicle because now I know this is a place that stands by there vehicles and quality of work. And after seeing how the Service center is ran at least I know I can trust these mechanics to fix it right.