45 Wisconsin Kia Service Centers

This service department is clean, efficient and - mes

This service department is clean, efficient and courteous. Appreciate the kind customer service. Thank you.

I always get great honest service and communication from - ERMECRUZ03

I always get great honest service and communication from Annica Abbott. I really appreciate the honesty!!

Our Sales Rep named Noah was very nice, easy to talk to. - smpeart620

Our Sales Rep named Noah was very nice, easy to talk to. Overall good experience.

James made our car issue a priority. - lauren.zomboracz

James made our car issue a priority. He had fabulous communication and was very helpful!

Dan the service writer is always friendly and polite. - Kia Man

Dan the service writer is always friendly and polite. Dan the Man! Dan got me a loaner car while mine was in service.

They got my recall service on a 2014 Sorento scheduled - DrNotes

They got my recall service on a 2014 Sorento scheduled within a week. The service call went very well, professionally done and a clean car to take home.

Gave great service and helped us get into a new car with - Tammygiddings

Gave great service and helped us get into a new car with the payment we wanted.

I recently purchased a used Kia Sorrento. - James

I recently purchased a used Kia Sorrento. I went for a 1st service visit last week. Everyone was very friendly. I had made a mistake on my calendar and showed up a day early. They accommodated the service that day and did not make me come back the next. The waiting area has free coffee and soda available. They do a thorough multipoint inspection. They discovered a worn serpentine belt which I had replaced. I’m about to take a very long trip and would not want to be stranded somewhere by a belt failure. They washed the car prior to returning it to me. I headed out feeling very good about the visit. Unfortunately, on the way out, I accidentally caused some damage to the facility. Their primary focus was my well-being. I was asked several times how I felt. I met the general manager who was very nice. They assisted with the insurance claim. Overall, they were friendly, accommodating, thorough, kind and empathetic. This is a top rate facility that I would recommend to everyone.

Their service department keeps calling me about a car I - jgp267

Their service department keeps calling me about a car I no longer own, multiple times a day, and if you hang up they call right back with another robocall. It's borderline harassment. Worse than a dodgy Indian call center. I ended up having to block their number it was so bad.

poor service. rip off. - Boe

Very weak warrenty. Looks better on tv than what the dealer owners actually stand by. Inconsistent mechanic inspections and or shady work. Have not had any positive experience at all after the initial purchase of our vehicle. Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time. However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion. I Don't forsee this dealer being around with a good reputation for much longer. Im giving a negative response based on several negative experiences. I hope this helps you .

New service man Mike was terrific. - hagenjdc

New service man Mike was terrific. Was efficient, knowledgeable, kept me updated and well explained the work needed.

I had some major car problems and they were able to get... - hks

I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.

The individuals who work in sales couldn't have been - biance

The individuals who work in sales couldn't have been nicer and tried to help with issues that I had with the service center. I do not normally write reviews but this was a terrible experience and I will never go back. I want others to save themselves the trouble as well so they do not have an experience like mine. I brought my car for a 2:30pm appointment on Friday with Paul. I had received an email prior to that for me to check-in. I went through all the check-in steps, parked in the "customer" labeled spots right next to the garage door and chose the option to have them call me instead of wait to talk to them. All I needed was an oil change/routine maintenance to keep my warranty, as well as to have the two recalls fixed. I called near closing time, as I was confused why I never heard from anyone. A customer representative spoke to me and directed me to Scott's voicemail since they had left for the day and told me that I should hear back the next day (Saturday). So my car was being kept overnight and I had no idea, I work two jobs and am a full-time doctoral student and received 0 communication. I left a message with my name and number, and inquired about when my car would be done. Saturday morning I had to work, so I called to check in since no one returned my call. Taylor answered and was wonderful. She informed me however that the service center was CLOSED on Saturdays and Sundays, meaning that the earliest I could have my car would be today (Monday). I said that I would like to come pick up my car then instead of getting it serviced, she didn't have access to the service info on my car, so she told me she would check on it for me and get back to me. She is the only one who throughout this process followed through with calling me back. She informed me she was told my car was "on RO" (repair order) and being worked on, so it couldn't be released to me until Monday- I work weekends too and didn't expect my car to be gone for even a night, never mind FOUR DAYS FOR AN OIL CHANGE AND RECALLS! I called back and asked if there was a loaner car I could use, I was told the service center would be the one to give those out and they were not in. I was without a car Friday afternoon-Monday evening with NO WORD on my car. I called today, Monday, and asked the service center about my car. Paul was clueless about my car and put me on hold. He then tells me that THEY DIDN'T KNOW MY CAR WAS THERE BECAUSE I DIDN'T DRIVE IT INTO THEIR GARAGE. (Interesting as I was told my car was on RO on Saturday and that it couldn't be released to me because it was being worked on, and there was already a car in that area when I got there) then spoke down to me saying "next time dear..." and told me multiple times how to pull into the dealership from the road... I know how to turn right and pull in. He talked over me the entire time and did not listen to anything I said- I couldn't get a word in. When I finally was able to quickly say that I checked in online he said that was essentially useless and they don't pay attention to that and to come in instead next time...so why email people the link to check-in? I tried to ask questions/tell him things and he just kept talking and didn't pause at all to address my concerns He then told me he would work on my car and have it to me in an hour/under an hour. 2 and a half hours later he called me and let me know the car was ready and said he confirmed with his boss that the online check-in is useless. They then charged me more than what they sent the cost was going to be. This was an awful experience, so much unnecessary stress and made issues for all of my commitments (both jobs and school). ALSO there was supposed to be a free car-wash done as well. Instead, my car was much dirtier then when I brought it there (inside and out) and there were someone's food crumbs in the center console and the shifter. So gross, I had vacuumed and taken my car to a car wash prior to all of this.

Update on coat of battery. - steve.grinna

Update on coat of battery. Service manager contacted me and agreed to take off the cost of an error on the work order. Appreciate their willingness to correct an infortunate situation.

Great customer service. Paul was very helpful and... - queenjaimarie13

Great customer service. Paul was very helpful and informative. I will recommend my friends, family and other to go get their vehicle serviced at this location

Family friendly - Jeremy Tweten

I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.