49 Wisconsin Kia Service Centers

Talking with the gentleman from the service department - Lhyipekia

Talking with the gentleman from the service department was very formal and he followed through really good and explained himself what they all did to my truck and different things so I thought I was very good

Wonderful customer service! - Maggie

Wonderful customer service! I also felt very welcomed, and they did a great job on my car's detail.

I always get great honest service and communication from - ERMECRUZ03

I always get great honest service and communication from Annica Abbott. I really appreciate the honesty!!

Like getting a short video of the work they’re doing on - NJMARCHESE64

Like getting a short video of the work they’re doing on my vehicle and that they pretty much keep to scheduled appointments

Very helpful and courteous. - DARKSTARDEZ77

Very helpful and courteous. Answer all question asked, Mike was very friendly and informative. Thank you

Friendly staff and very clean facility. - wilkins.merissa2188

Friendly staff and very clean facility. Quick and informative. Will visit again for my next service

Always friendly, efficient and reasonable, love to see - POLRALEE

Always friendly, efficient and reasonable, love to see video of work done on my car

My advisor was very professional. - JNLZWITTER

My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was very quick in checking me out.

They went out of their way to help me when car broke down - Russ

They went out of their way to help me when car broke down caused by another dealer. I live in New Berlin, but plan on coming here in the future!

Just purchased a new 2025 Kia Telluride from Russ Darrow - Onellie2021

Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sales manager also helped me out. It has been 25 years or more since I purchased a new vehicle. Things have changed a lot when making a new purchase but it all worked out. Nate in finance did an excellent job he also explained things well with the loan paperwork, and vehicle title. Now go and see Marcus and Nate at Russ Darrow in Waukesha and tell them John and Mary sent you, see what kind of a deal you can make .

I recently purchased a used Kia Sorrento. - James

I recently purchased a used Kia Sorrento. I went for a 1st service visit last week. Everyone was very friendly. I had made a mistake on my calendar and showed up a day early. They accommodated the service that day and did not make me come back the next. The waiting area has free coffee and soda available. They do a thorough multipoint inspection. They discovered a worn serpentine belt which I had replaced. I’m about to take a very long trip and would not want to be stranded somewhere by a belt failure. They washed the car prior to returning it to me. I headed out feeling very good about the visit. Unfortunately, on the way out, I accidentally caused some damage to the facility. Their primary focus was my well-being. I was asked several times how I felt. I met the general manager who was very nice. They assisted with the insurance claim. Overall, they were friendly, accommodating, thorough, kind and empathetic. This is a top rate facility that I would recommend to everyone.

Their service department keeps calling me about a car I - jgp267

Their service department keeps calling me about a car I no longer own, multiple times a day, and if you hang up they call right back with another robocall. It's borderline harassment. Worse than a dodgy Indian call center. I ended up having to block their number it was so bad.

poor service. rip off. - Boe

Very weak warrenty. Looks better on tv than what the dealer owners actually stand by. Inconsistent mechanic inspections and or shady work. Have not had any positive experience at all after the initial purchase of our vehicle. Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time. However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion. I Don't forsee this dealer being around with a good reputation for much longer. Im giving a negative response based on several negative experiences. I hope this helps you .

A little more information about vehicle would have been - phogren

A little more information about vehicle would have been nice. Accurate description of vehicle and no high pressure

New service man Mike was terrific. - hagenjdc

New service man Mike was terrific. Was efficient, knowledgeable, kept me updated and well explained the work needed.

I had some major car problems and they were able to get... - hks

I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.

The individuals who work in sales couldn't have been - biance

The individuals who work in sales couldn't have been nicer and tried to help with issues that I had with the service center. I do not normally write reviews but this was a terrible experience and I will never go back. I want others to save themselves the trouble as well so they do not have an experience like mine. I brought my car for a 2:30pm appointment on Friday with Paul. I had received an email prior to that for me to check-in. I went through all the check-in steps, parked in the "customer" labeled spots right next to the garage door and chose the option to have them call me instead of wait to talk to them. All I needed was an oil change/routine maintenance to keep my warranty, as well as to have the two recalls fixed. I called near closing time, as I was confused why I never heard from anyone. A customer representative spoke to me and directed me to Scott's voicemail since they had left for the day and told me that I should hear back the next day (Saturday). So my car was being kept overnight and I had no idea, I work two jobs and am a full-time doctoral student and received 0 communication. I left a message with my name and number, and inquired about when my car would be done. Saturday morning I had to work, so I called to check in since no one returned my call. Taylor answered and was wonderful. She informed me however that the service center was CLOSED on Saturdays and Sundays, meaning that the earliest I could have my car would be today (Monday). I said that I would like to come pick up my car then instead of getting it serviced, she didn't have access to the service info on my car, so she told me she would check on it for me and get back to me. She is the only one who throughout this process followed through with calling me back. She informed me she was told my car was "on RO" (repair order) and being worked on, so it couldn't be released to me until Monday- I work weekends too and didn't expect my car to be gone for even a night, never mind FOUR DAYS FOR AN OIL CHANGE AND RECALLS! I called back and asked if there was a loaner car I could use, I was told the service center would be the one to give those out and they were not in. I was without a car Friday afternoon-Monday evening with NO WORD on my car. I called today, Monday, and asked the service center about my car. Paul was clueless about my car and put me on hold. He then tells me that THEY DIDN'T KNOW MY CAR WAS THERE BECAUSE I DIDN'T DRIVE IT INTO THEIR GARAGE. (Interesting as I was told my car was on RO on Saturday and that it couldn't be released to me because it was being worked on, and there was already a car in that area when I got there) then spoke down to me saying "next time dear..." and told me multiple times how to pull into the dealership from the road... I know how to turn right and pull in. He talked over me the entire time and did not listen to anything I said- I couldn't get a word in. When I finally was able to quickly say that I checked in online he said that was essentially useless and they don't pay attention to that and to come in instead next time...so why email people the link to check-in? I tried to ask questions/tell him things and he just kept talking and didn't pause at all to address my concerns He then told me he would work on my car and have it to me in an hour/under an hour. 2 and a half hours later he called me and let me know the car was ready and said he confirmed with his boss that the online check-in is useless. They then charged me more than what they sent the cost was going to be. This was an awful experience, so much unnecessary stress and made issues for all of my commitments (both jobs and school). ALSO there was supposed to be a free car-wash done as well. Instead, my car was much dirtier then when I brought it there (inside and out) and there were someone's food crumbs in the center console and the shifter. So gross, I had vacuumed and taken my car to a car wash prior to all of this.