Zimbrick Acura was one of six dealerships we visited when - Rose
Zimbrick Acura was one of six dealerships we visited when looking for a new car at the end of 2024 and we were really impressed by our experience here, especially compared to the other places we visited. The showroom was clean, easy to navigate, and well-lit. We were able to check out the various cars on the floor without being hounded or bombarded by questions until we were ready to engage with a salesperson.
While other places were clearly trying to sell us on their cars, only asking as much as needed for a potential sale and showing off their entire lineup, Acura's Joseph Gapinski got to know us, actually listening to what we wanted and needed. He was deliberate with where he directed our attention, ensuring his recommendations aligned with what we were looking for and taking care to mention features that would be especially applicable to us. He was understanding when we mentioned wanting to visit more places to get a feel for what's out there, and he was there for us when we returned to reassess.
Throughout our multiple visits and several test drives, Joe was patient, thoughtful, and attentive--never pushy, and ever helpful. He often picked up on our potential concerns and addressed them before we even got a chance to voice them, and when it came time to discuss numbers, he was transparent about the process and helped us navigate the options, sorting through the pros and cons, to determine the best route for us.
Financing was stress-free and so much easier than expected, nothing like our previous experiences and all the horror stories out there. Our finance person was James; he was similarly affable and transparent, and just as easy to work with. He explained the papers and potential add-ons in easy-to-understand terms, and gave us the space to determine what made sense for us without any pressure or underhanded tactics.
We ended up purchasing a new RDX here without any of the usual headaches typically associated with car shopping, and it's all thanks to Zimbrick Acura and Joe! We really appreciate Zimbrick Acura’s authentic atmosphere and how Joe’s considerate, customer-centric approach made us feel valued; his attention to detail and genuine desire to connect with his customers show just how much he (and by extension, Zimbrick Acura) cares.
Customer service here is definitely top-notch and we highly recommend Zimbrick Acura (and Joe)!!
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