11 West Virginia Volkswagen Service Centers

In praise of excellent service from the Parts Department - Kate Kennedy

In praise of excellent service from the Parts Department Manager, Josh Miller. His professional knowledge and consideration for me as a VW customer were superlative.

Larry Simmons Honda Run Around - NoMore

The service department ruins this dealership. Service department employees can be very rude and condescending toward customers. The reviews tell the story - sales earns high ratings while service ratings are very poor. Read the positive ratings with CAUTION though, some of the 5 star ratings (as of today) are from current and former employees or their friends/family (check the Facebook links) which is a deceptive way to boost your online ratings. We purchased our car new from this dealership several years ago and that process was good, but now we have problems that should be easily resolved but Larry Simmons continues to give us the run around. We will be buying a new car soon, but not Honda, Mazda, or VW because we never want to be forced to go to Larry Simmons again for any service problems.

The service manager was awesome to deal with. - Neil

The service manager was awesome to deal with. He was certainly busy and he was handling several customers at once but gave us his full attention. The job was done quickly and at a fair price.