27 West Virginia Chrysler Service Centers

They started the work on my car the very next day and - lkstacy

They started the work on my car the very next day and called to let me know that a few more things needed to be done. They were very helpful and friendly when I called also.

Always very friendly and treat me just like family. - marshafc

Always very friendly and treat me just like family. Always ready to explain things I don't understand.

Extremely good service with Larry Sulfridge - Brepittman

Larry Sulfridge is a great salesman I recommend him to anyone that goes through this company. I believe he did everything possible to accommodate to my payment needs.

Unnecessary repairs? - wandler

Unnecessary repairs? Valve cover ($400) and both batteries ($700+)? This was my 4th visit to CMA Chrysler for service and the first three were fine and reasonable. Perhaps this time the unneeded repairs are just coincidences? Or was the staff looking for end-of-year bonuses or quotas? My check engine light had come on and the engine was rough. A friend-mechanic ran a diagnostic and told me I had a cylinder 2 misfire. So I left my Pacifica, and they concurred, and told me I needed a new ignition coil, and that I should replace all my sparkplugs. Since the car had 120K miles that seemed reasonable. About $1k so far. A couple of days later they called and said I had a valve cover leaking oil for another $400. I hadn’t noticed an oli leak but I accepted the recommendation. But a few days later just before pickup I was told that both my batteries were weak and needed replacement. (I had not experienced any issues) Well, my start-stop battery was replaced a few months ago, so I told them they would have to do it under warranty. And when I inquired I was told the new main battery was $300+. I left the car another day and I was told that the start-stop battery now tested fine and did not need replacement. And the regular battery which tested weak (so I was told) had not cause me any problems so I left it alone(another month in the cold with lots of down time and I have had no issues. So, bottom line – I didn’t need either battery replaced and saved myself $700. I have lost trust in CMA Chrysler. Not sure if I should give them another chance, perhaps this was just coincidence/bad luck? . Three stars because I am unsure if the unnecessary work was coincidence or dishonesty. I wont recommend CMA for now, although I did in the past. Everyone including Matthew was nice and professional. But when they recommend work, then dont do it because it is under warranty and it no longer needs it - that is a red flag.

Made an appointment for my 2013 challenger. - kellykallel64

Made an appointment for my 2013 challenger.I needed an inspection,oil change,and a tire rotation,Great service as soon as I went to the service desk.I was waiting on my car,and within about 35 min,it was done,but it was suggested to me to have the air filter changed and my cabin filter changed also.I was already there and I knew they both needed changed for sure,so I said yes go for it,they did it in a timely manner and it was done.YAY.Im not sure of the guys name,but he was great and kept up to date everything.GREAT SERVICE.And the cashier lady is so sweet,she has been there a long time.Just want to say THANK YOU,and keep up the great service.

Lifelong client and always a good experience - Livinthedream

I have been going to Courts since I had my first car and needed maintance, so about 20 years. I have always received great service from their friendly staff and will not go to another dealership for my service needs. Thank you Lesa and Bill for always taking car of my vehicle needs in a timely and actuate fashion! God bless!

The quality of work I receive from the service department... - Bill Dempsey

The quality of work I receive from the service department is consistently phenomenal. I can't imagine taking my jeep anywhere else for service. When I look to buy a new vehicle, I will return to this dealership solely based on these interactions. Everyone is always friendly, and I was kept in the loop the entire time. I had some additional work that needed to be completed, and rather than having me schedule those for a different time, they were able to accommodate them. I appreciate their team and everything they do!

I would give this dealership 1000 stars if I could. - Kriste

I would give this dealership 1000 stars if I could. They went above and beyond for helping get my car fixed. You couldn’t ask for a more honest place to take your vehicle to be serviced. I couldn’t say thank you enough for them and all they did for me and my husband.

Do NOT take your vehicle here for Service. - rottiemama103118

Do NOT take your vehicle here for Service. They will make the issue worse and then after they screw up on your vehicle the only solution they'll give you is to trade up. No accountability or integrity. Just a bunch of scam artists.

I have brought every single car from this dealership for - wvkid39

I have brought every single car from this dealership for last 32 years and always get great service. Dennis and the guys in service are amazing to help me anytime I need something done . Always friendly and treat me like family I dont trusit anyone else to work on my vechiels. Great job you guys

Good Service Department i - Jeepy

I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work

Went above and beyond my expectations! - Mark

Went above and beyond my expectations! Big thank you! Made it home safety! Thanks again!

Was an outstanding experience. We were from out of town.... - Kevin

Was an outstanding experience. We were from out of town. They called explained the issue and got right on it. One of the best experiences we have had with maintenance.

Love the open appointment time for services. Everyone is... - whorner0820@gmail.com

Love the open appointment time for services. Everyone is very helpful and get right on it and get you out as soon as possible also everyone is very friendly and professional

Fabulous - Higgins604

Urse got my car scheduled in a timely manner. Doug Stephens was extremely kind, and professional during my visit. He kept me updated on the progress.

Front end alignment not properly done. - Blueyes7266

I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.