I'm consistently pleased with the service department's - kimberly.aurelio
I'm consistently pleased with the service department's work & staff @ Premier! No matter who is assigned to my service issue, they seem conscientious of the fact that we only have 1 vehicle. They offer me the soonest available appointment. They communicate typically within 30mins-1hr the problem, and are upfront about the costs associated with fixing that. If it'll take longer than that, they offer to shuttle me back & forth to the dealership, like they did this most recent time (despite the snow:). From the service dept. manager, Sam, to the service advisors out front (Andy-this appointment), to the shuttle driver, they have been so personable and friendly. Vehicle repair is something that could normally be a very stressful situation. But I have found at Premier I don't stress, because the service staff really seem to care about getting my vehicle back to fully operational asap, at the best price they can give me. And I can't forget the mechanics, because most importantly, when the Premier service dept. makes a repair on my SUV, they fix the problem! They've taken care of my SUV from oil changes/tire rotations to a new transmission, and everything in between! Thanks Premier Service Dept.! Keep up the good work!
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