Eddie Fisher, Star Service Advisor:
As I told Eddie - Koljinro
Eddie Fisher, Star Service Advisor:
As I told Eddie Fisher, an amazing Service Advisor at Doxon Toyota in Auburn, WA, we make the trip from Hoodsport, WA, because DOXON Toyota seems to be the only Toyota Dealership in the greater Seattle-Tacoma area who are familiar with conversion mobility Sienna vans. My wife and I completely understand that the vans most likely represent less than 5 percent of the demographics in western Washington state, despite the fact that we have the Army, Air Force, Marines and Navy in our backyard not to mention all the veterans who have made this area their home. Nevertheless, it would do their customers a hand-up if all Toyota dealerships provided hands-on training (e.g., 1-2 service specialists and 2-3 mechanics) with every major access mobility location in the area (i.e., United Access), and maybe even provided a relative dealer incentive to encourage Toyota’s franchises to make this training and service a normal part of their service operations. Given their specialized expertise, the service specialists and mechanics would only need to familiarize themselves with the modifications each Sienna Van undergoes (btw, Braun Ability has a fantastic video demonstrating this modification) along with first-hand experience operating all variations of the access ramps being offered (e.g., passenger side fold-out, in-floor ramps, manual rear fold-out ramps, etc.). This coordinated familiarization with local accessible dealers should not take much time. Moreover, this initiative on Toyota’s behalf would only strengthen the long-standing corporate business relationship Toyota has with companies like Braun Ability. Additionally, if management and/or franchise owners in could actually visit the factory where the modifications occur, that would only temper the validity of cooperation between these entities and forge a positive relationship in the accessible community—a bond that is somewhat lacking, even absent, in today’s market. And considering the scope of this logistical endeavor and what it will actually accomplish, it is in the best interests of everyone affected, from Toyota Corporate to local dealerships to their clients. Again, this gesture will only strengthen Toyota's commitment to ALL their customers; something they can allude to in their marketing. And let me also say that Toyota's Sienna is the very best conversion compared to their other competitors, not only in drivability and simplicity, but also in value. Please forward this to the DOXON Family as well as Toyota Corporate.
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