Update: This review was posted in July 2025. - DisappointedPotentialBuyer
Update: This review was posted in July 2025. Subaru of Puyallup cold-texted me in November 2025 as though they had no knowledge of our prior experience. Very unprofessional.
Predatory dealership. Our experience has been extremely unsatisfactory. After receiving dozens of rejection letters in the mail from a variety of credit unions and banks, and taking a huge hit on our credit score (which was in the 700's prior to this) - it turns out that Subaru of Puyallup ran our credit for everything from $20,000 to $35,000. We have limited credit history and would have absolutely never agreed to a $35,000 loan, as we already know we would have never been approved for it, and had already explicitly laid out our monthly payment maximum multiple times. The representative assigned to our case, NOLAN, seemed to understand our financial limitations, but I think he was just trying to make a sale. After two weeks of silence from our end, we received a random text from Nolan again in sales on Saturday, July 26 - the text simply read, "How fast can you come up with $500?" with no additional context, or even a greeting. We asked for more information and expressed our desire to stay below $10,000 on a used vehicle - a plan that had already been recommended to us by Nolan himself. Nolan responded that we should be looking for vehicles in a much higher range due to our negative equity from a prior loan and the bank's willingness to loan more on vehicles with more value. That may be true, but we feel as though nobody actually listened to our concerns or limitations, and that they just wanted to make as large of a sale as possible. It was also made clear to us at the time of test-driving that they generally do not even carry vehicles in the range of $10,000, at which point it should have been understood by all parties (it certainly was understood by us, as well as by Nolan!) that they had nothing to offer. To text a potential client, "How fast can you come up with $500?" a whole two weeks after the last contact, is absurd. Do better, Subaru of Puyallup. We will not be recommending you to anyone.
Fast forward three months later, to NOVEMBER 2025: Mia from Subaru of Puyallup texted me this morning to ask if I was interested in a new 2022 Outback that just came in. Why was my contact information not removed from your system after I left this one-star review over the summer? I called and spoke with a girl who claimed not to be Mia, and who sheepishly indicated that maybe the text came from another dealership, which is patently untrue, as the text literally says, "Mia here from Subaru of Puyallup!"
I then spoke with a male member of the finance department to formally request that my information be removed from the system. The man on the phone was obviously annoyed with having to take my call (Aww, somebody has to do the bare minimum part of his job!) and he could not have made it any more clear that he did not actually care about my concerns. He was about as insincere as someone could be.
I will do my best to pass this bummer experience along to anyone who may be interested in buying from a Harnish dealership in the future, so they can avoid Harnish entirely and search for a more credible and less predatory dealership.
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