40 Washington Volkswagen Service Centers

I lost my key. I went to a locksmith first, who led me on... - Wyntredaye

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly service was so appreciated! They have my future business!

Avoid this dealership Their service department has the - tim.b

Avoid this dealership Their service department has the worst customer experience I've ever seen. The wait time here to diagnose a simple issue is 3-4 days, during which you won't have a car or courtesy shuttle. Their service advisors (I worked with Kenneth) are not competent at estimating repair costs. I was charged a 240$ diagnosis fee to replace a 140$ OEM part, which the service advisor claimed initially cost 600$. As a result, I was out of a car for three days to learn that the part wasn't under warranty for a month-old vehicle. Buy your Volkswagen elsewhere -- cars need service and your time is too valuable to spend dealing with this dealership.

Bought a car brand new from this dealership. - cookiemonster48

Bought a car brand new from this dealership. Since I bought it, it has been in the shop for about 5 or 6 months total. Service department has terrible communication skills and is dismissive. Every time I would attempt to get an update on my vehicle I would be put on hold for upwards of 25 minutes or be told I would receive a call back, which never happened. Please go somewhere else if you would like to interact with an establishment or employees who care about your time or money.

Great customer service!!! - TJ

I was assisted by Deisy@Volkswagen of Tacoma. Her customer service and care for the service she provided was above and beyond. She was very knowledgeable about the services my car needed and carefully explained everything. Keep up the great work!!! I so appreciate you!