40 Washington Volkswagen Service Centers

Customer service and communication was excellent. - john.shaver

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

In July 2020, my husband and I purchased a certified - Cory

In July 2020, my husband and I purchased a certified pre-owned 2014 Passat TDI SEL with 65,000 miles from a VW dealership, maintaining it diligently until switching to VW of Kirkland in 2023. On April 3rd, 2025, the car became inoperable, and after towing it to the dealership, we learned it needed a timing belt replacement. Shockingly, we were later informed it required a new cylinder head—almost the cost of a new engine. At our last maintenance in late January 2025, VW of Kirkland assured us the vehicle was in excellent condition, and all maintenance was performed. We trusted our service representative who was always kind and helpful, to informing us of any maintenance required. This situation is unacceptable. How is it that our Certified pre-owned Passat, which has been diligently maintained since its purchase at 65,000 miles, is now inoperable at a little less than 140,000 when it was serviced less than 3 months ago at which point we were told we had completed all recommended service? We are now forced to buy a new vehicle to replace our well-maintained Passat, well before we should have to despite our insurance company telling us that the dealership should have informed us of this needed maintenance! It's certainly confusing that our 2011 TOYOTA Scion Xd with 156,000 miles on it has, somehow, outlasted our certified-preowned Passat--a car well known for lasting 400,000 - 500,000 miles and backed by the supposed reliability and longevity of VW vehicles.

I have been a loyal Volkswagen customer for years, but - Mknlopez

I have been a loyal Volkswagen customer for years, but my experience with Puyallup’s dealership service department has been incredibly disappointing. One of the main reasons we purchased our new vehicle here was the promise of a lifetime free oil change—something they heavily market. However, beware: this offer comes with a catch. You must get all your services done at this dealership, and that would be fine if it weren’t so difficult to get an appointment in a reasonable timeframe. I called in January to schedule a service appointment, and due to their backlog, the earliest availability wasn’t until March—nearly two months later. My vehicle needed urgent maintenance, so I had no choice but to go to another dealership that could actually get me in. Fast forward to my appointment, I told them since I couldn’t wait for certain things that needed immediate attention I had it a serviced already and that I just needed to get the oil change. I couldn’t wait two months as there was stuff in the red already. But now, I was told that because I had service done elsewhere, I was no longer eligible for the free lifetime oil change. I explained that I had no choice because they couldn’t get me in, but they didn’t care. This is unacceptable customer service. A dealership should not make it so difficult for loyal customers to schedule maintenance and then penalize them for going elsewhere when they are forced to. If honoring their promises was a priority, they would ensure that customers could actually get timely service. We will soon be purchasing another new vehicle, and after this experience, we will be taking our business to the Volkswagen Tacoma Dealership instead. They were able to schedule me quickly, and their service department is far more efficient and accommodating. I would highly recommend getting serviced at Volkswagen Tacoma instead. They were incredibly friendly, transparent, accommodating, and reliable—everything this dealership failed to be. I usually don’t leave reviews, but I want others in the market for a new car to be aware of this dealership’s “lifetime oil change” promise. You need to get your car serviced there, but be warned it is hard to get appointments in a timely manner which makes it hard to get service done. I hope charging for an oil change was worth losing a lifetime customer.

Great customer service!!! - TJ

I was assisted by Deisy@Volkswagen of Tacoma. Her customer service and care for the service she provided was above and beyond. She was very knowledgeable about the services my car needed and carefully explained everything. Keep up the great work!!! I so appreciate you!