52 Washington Toyota Service Centers

Exceptional service. - bcalder

Exceptional service. Made good on all issues. Professional and friendly. Brian Piper and Jesse treated us with respect and were sensitive to our needs.

I went in looking for a vehicle and was thankful to have... - Diego

I went in looking for a vehicle and was thankful to have Tamer Ibrahim helped me out ... he was very friendly , patient and helpful... he got good customer service ethic.... his the right man for your company . brought the new car to my wife and she loves it

Three months, thousands $, cars in worse shape, had to... - Buffy

Three months, thousands $, cars in worse shape, had to tow it out of there for its own safety when you catch them lying to your face they act like that's normal business practice.

I brought my vehicle in for service. - 00-inertia-haute

I brought my vehicle in for service. Disjointed and next to zero communication from them on its repair (which they never did). It’s like they forgot why my vehicle was even in. My loaner was an expired tags car that was 12,000 overdue for an oil change, so cautionary tale on purchasing a used car from them.

Fantastic service all around! - EA

Fantastic service all around! As a first timer for this location, Mike Kraynak from the service department was appointed to handle my vehicle's issues and he provided constant communications of the vehicle's status. He was polite and clear throughout the time. Most of all, he demonstrated with patience and knowledge of the addressed issues. Overall, I was extremely pleased with the time and effort that Mike and his tech crew were able to greatly assist. I would most definitely return to this location for future issues after this visit.

Service manager Bob took time to review with his - litecasa

Service manager Bob took time to review with his technicians for seat covers my Camry.

A very helpful staff and great customer service. Thank... - colden

A very helpful staff and great customer service. Thank you to Jesse for helping me. Car was serviced on time and quickly, with no issues.

Searched the entire United States for one particular... - Scot

Searched the entire United States for one particular part. Finally found this part, and it was the last complete set in the entire United States. Toyota of Puyallup actually had it in stock to my surprise. Dealing with the parts manager exclusively from 1800 miles away, Eric made everything happen. I received my parts, nothing was damaged and everything was exactly as expected. All of this happened over the phone. The guys in the parts department were awesome, honest and very real. I am ecstatic that they were able to get me the parts that I needed. They are the kind of people that you want to do business with. All of those guys deserve a big fat raise. Working with honest people makes me want to continue doing business with them and that’s how it should be, no pressure. old-school customer service, it’s the way business should be done. Can’t complement the parts department enough. If you are a Toyota car guy, and you’re not afraid to have a conversation about parts, I would highly recommend these guys if you are in the PNW.

I used this toyota service center for years they used to - kget

I used this toyota service center for years they used to be very good and attentive. But not any more, today I spend 20 minutes to speak to a service attendence while 4-5 of them sitting and chatting while I and others waiting in line, then told me it takes 3 hours for simple mentance, I asked if I can get a car so i can go to my business, the answer were no, they didnt say sorry for my wait time, as well as it looks like they dont care if any one came to their service center. Very disappointed, i will go to another cervice center, will never come to this one ever!!

Summary: - AVOID JT Medrano. - Jeff G

Summary: - AVOID JT Medrano. He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. You can get them removed. - Don't believe anything you see in the work order. Things marked as "critical concerns" are not at all critical concerns. I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone. 1. Extortion After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion. On top of this, JT Medrano smirked as he made this threat. (The $1316 was only a part of a $6295.41 work order, and only one item for $72 in that work order was actually related to the issue with my car.) 2. Unauthorized bogus 3% charge When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone. As far as I can tell, JT Medrano is the only member of the staff who has been called out specifically in negative reviews, and he’s been called out multiple times.

I had a terrible experience with the service department. - NBG

I had a terrible experience with the service department. They like to nickel and dime you. I am purchasing a new car next month and I'm afraid to buy one there just because of the service department.

Its great until you bring your vehicle there for repairs. - starprin

Its great until you bring your vehicle there for repairs. Our Dodge Ram has been sitting there for NINE MONTHS! 9 months and barely any communication! I was patient for the first SIX months, I am no longer patient. We begged for communication so we could at least know what was going on! It is sitting with part of the motor on the front seat with DUST! I am angry and I will be contacting a lawyer! I would give negative stars if I could. This is beyond horrible customer service.