926 Washington SRT Service Centers

BEST SERVICE CENTER IN SPOKANE VALLEY - Tmack

I have been taking my Suzuki here for a couple years now. They explain what's going on with your car and tell you how there going to fix it..... I love that. The most important thing to me is.. they are HONEST. I won't go anywhere else. thank you so much.

Poor warrenty service - dljdad

(Note to 5-Star Dodge in Aberdeen) I am not sure where to start, but I am not impressed with your service department. I'm an educated fella, life and school, having been a NAPA parts man/machinist for 16 years, a Snap-On dealership owner, and ran a small car lot before returning to school and am fairly successful in my current profession. Been there...done that. Almost 2 weeks have passed since my Ram was brought into your dealership on a flatbed. I didn't buy from 5-Star, simply because you didn't have what I what I wanted for the price I needed. Should not matter. This is a Dodge/Ram warranty issue. As of today, and for the past almost 2 weeks, my perception is, your service department has put my truck on the back burner and, while I'm a tough guy to get past understanding and into the pissed off mode, you have succeeded. I have been told for the past several days that you are still waiting to hear from Ram how to proceed. There is no reason for the balony....I am obviously not a priority, rather quite the opposite, because I did not purchase the vehicle from 5 Star. I am, by nature and by training, a patient, understanding fella. I worked in the automotive industry longer than I have been in education. I get it....things take time but this is a travesty. That time has passed. Is there a reason this issue cannot be resolved as soon as possible? I will be a car buyer for years to come but am totally unimpressed with the poor service and communication I have received from 5-Star so far. I know when my first old, 2004 Dodge 2500 hemi lost a valve spring, costing me a head, cylinder, manifold, it was taken in and dealt with with pride and a degree of urgency, by the Dodge dealer in Aberdeen at that time. If that was 5-Star at the old Dewayne Deweese location, kudos. Should have kept it up. That is customer service. I would appreciate your attention to my issue. I will contact Ram Corporate to see if this issue can be facilitated. BTW....takes a lot..A LOT...of poor service to get me to this point. I look forward to your attention to this matter.

This dealers service dept does not keep the customer... - jameycruz

This dealers service dept does not keep the customer informed about what is happening with the vehicle. They were supposed to have my Navigator for 2 days, they had it for 9. One week later it was back because the part was not fixed correctly and in the process they cracked my dash board. I expected more from Lincoln then what they have shown, I am very disappointed.

I had a problem with undisclosed damage on a used car I... - cvtre

I had a problem with undisclosed damage on a used car I purchased at Everett Chevrolet. When the dealership was made aware of it they did everything to make it right. I was very pleased with the outcome.

The service personnel are very helpful and kind. - mannyop

The service personnel are very helpful and kind. Very knowledgeable, good advice from customer service department.

I scheduled an appointment for my wife’s pilot things... - Tlbonsen

I scheduled an appointment for my wife’s pilot things were taken professionally over the phone and when I arrived Jessica was all smiles and welcoming nature the service went without a hitch everything was done above board and informing me of all the things that were done Jessica again took excellent care bright and meaner and just a pleasant person to be around Her follow-up was excellent and you have a very very excellent employee there that should be recognized and rewarded I called to show my satisfaction and Jason was again another high-quality employee that made me feel valued

Zamora was my service advisor. - USNRet061223

Zamora was my service advisor. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. Reason I took off 1 star, not all of the staff is friendly or attentive. I pulled my car up to the service bay, only to be stared at by the staff with a blank stare like I was in the wrong place. Zamora was busy with another customer, but she fixed the situation as soon as she saw me, greeted and logged in my visit in the computer system. I travel from near Seattle to get service from Haselwood in Bremerton. It's a 70-90 minute drive. I stuck with Haselwood bc of their flexibility in offering appointments. $299 maintenance pack of 4 is a good deal. Hope to give 5 stars in the future.