926 Washington SRT Service Centers

I stopped by Dewey Griffith today to get a car wash for - bugletspapa

I stopped by Dewey Griffith today to get a car wash for my Outback as I have for almost 4 years. I have had my Outback serviced here since I got it and have been satisfied with the service. I was shocked when I was told that since I didn't buy my Subaru here, no car wash allowed. I have spent multiple thousands on service over the years but I guess that counts for nothing. This doesn't encourage me to recommend this dealership to any more of my friends and family ( I have recommended at least 2 buyers in 4 years ). It really bothers me that a successful company like this would nit pick a long standing customer and referral source. Oh well, I do have a choice and think I may take my Outback to someone that I feel cares more about me than a simple car wash. See you later. Brad and Kathy Taylor

Robert, the service manager is horrible with - Hellopink27

Robert, the service manager is horrible with communication. Not only that when he does speak, he says the same thing over and over and over and over in just different ways. I have paperwork showing that that dealership is putting the wrong oil in my car and they're going to do absolutely nothing about it. They tell me oh no. We're putting the right oil in just your paper works wrong. I just spent an extra $3000 on an upgraded warranty.For a 100000 miles that Dewey, Griffin has now voided because they're putting the wrong oil in my car.I feel that they owe me that money back.And I will never do business with their service department.They are corrupt crooks.I am going higher up the chain.I am getting a lawyer involved.I am going to SUBARU themselves. Think they need to be held accountable for my WRX

Jim Mahin provided an outstanding customer service - cadenbilodeaux

Jim Mahin provided an outstanding customer service experience from start to finish! He was attentive, patient, and went above and beyond to make sure all my questions were answered. His professionalism and genuine care made the entire process smooth and enjoyable. Jim took the time to understand exactly what I needed and offered tailored solutions that exceeded my expectations. If you’re looking for someone who truly values their customers and knows how to deliver exceptional service, Jim is your go-to person. Highly recommend! Five stars all the way! ⭐⭐⭐⭐⭐

Outstanding! - clpeckmail

they help me with everything from finding my extended warranty to ordering parts and service everything was great everything went smooth and they kept me up to date on their progress highly recommend the service center

Great service. - Subicchief

Great service. Donald Ranier was great salesman. Best car salesman i have ever worked with.

We worked with Zack Moore and he was superb,kind, - lionsfan61

We worked with Zack Moore and he was superb,kind, courteous, very professional, and knowledgable about the cars we looked at

Just received a phone call from Alex Bassett the service - JFC

Just received a phone call from Alex Bassett the service dept director at Dick Hannah Kia. I had called earlier expressing a concern about service being done on my Kia Forte. He spend the time explaining what diagnostic work had been done on the car and what the problems could be. He was very understanding and patient while listening to my concerns. This response is not what I received from the service manager. Dick Hannah Kia Dealerships is fortunate to have him as Director of this dept. Definitely 5 stars or him ***** THANKS *******

Very friendly - Izzyzhi

I gave them a “good” rating because overall they were very friendly, had our best interest In mind and made sure we left the lot with exactly what we wanted at the best price possible. But the only thing was that was we had to wait and sit for hours because their computer weren’t putting in the right information. Other than that amazing!

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

Outstanding Service - jc1944

The Dick Hannah VW Service Department provides outstanding service. Every thing is explained when you check you car in; if they find something that was unexpected, you are notified immediately. No matter where I purchase my next VW, I will have the vehicle serviced at Dick Hannah VW; I will not, however, ever purchase another vehicle there.

Excellent service! - ajpylant

Excellent service! Gerardo Manzo was expecting me, knew what I wanted from my email requesting service, beat the cost estimate and time estimate.

I’ve come in twice needing cosmetic [quick] fixes to my - KR

I’ve come in twice needing cosmetic [quick] fixes to my car and without question the service department was willing to help! This time I owe a big THANKS to Martin and Greg T in service for going above and beyond to bring a smile to my face after a disappointing day. I would recommend this service department, anyway! THANK YOU!

Best customer service - Debbie355

The customer service here is obvious from the first phone call. You are treated well and as if you matter, rather than a nuisance to someone who is in a hurry. These days that's amazing, but this is truly friendly, courteous, and professional service. They had me in and out in the time they stated. Though Jacob was the primary person I worked with and he is customer service at it's best, it was clear that the whole team jumped in to help if someone else was on the phone. So you were never ignored. I've also been assisted by Bonnie in the past at the register and both times she has been prompt but also very friendly. Combined with the reasonable service costs and clear communication, I will definitely be back.

Got my Corolla Cross with this dealership. - user0395

Got my Corolla Cross with this dealership. The sale was easy (partly because I did not need any financing). My issue with the dealership is with their service center. The service specialist was rude and condescending. Found an issue with my car after a software update, called in for advice and they won't admit that issue may be caused by the update although I have found other people on different forums reporting the same thing. I offered to send in my findings for them to take a look first but they refused. The fix was simply to disconnect the battery and reconnect it, but if I take it to the service center they will charge you $200+ for fee (as there will be no way to prove the issue was due to the software update). A little more politeness and understanding would be appreciated. It may be inevitable that they can't offer guarantee via the phone, but the attitude of the specialist was rude, telling me if I have a way to fix it at home then I can do that. If you have no issue with your car, you'd probably be ok with this dealership.