926 Washington SRT Service Centers

Complete lack of caring or concern for customer service - Jessica

I regret purchasing my new fifth wheel from Camping World nearly everyday. These guys could not care less about taking care of customers even under warranty on a new trailer that they themselves sold. My most recent visit for a very simple replacement part turned into weeks of ignored phone calls and finally a refusal to do anything because they stated the part had begun working again. So of course I bring it back home and it still doesn't work.

Horrible customer service. - ann_tonette

Horrible customer service. Went into parts dept to purchase oil filter. Was told they needed VIN in order to insure correct part for vehicle ????? Refused to sell me the part unless/until I provided VIN. I took my money and my business to Bud Clary in Auburn. It takes weeks and sometimes months to schedule service with Car Pros Hyundai Renton. It is as though they do not want my business. So much easier and less expensive to schedule maintenence and service with independent certified shops/mechanics.

Always a great experience. - eddieg325

Always a great experience. Met with a smile upon arrival, kept advised of progress, quick payment. The best!

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!

Dishonest, caught in the act. - hillguy2600

Dishonest, caught in the act. I bought a service agreement when I purchased my new Subaru. When I brought it here for 30k service they wanted to charge me separately for the differential fluid change. I called the Security Service Center for Subaru to verify coverage and they told me that it IS included. They were going to charge me and then charge the Service Plan for reimbursement. They also did not top off my fluids, left a cap off the tires, mounted the tires wrong side out and two of the tires leaked after they changed them out.