926 Washington SRT Service Centers

Great service And customer service team - Same

3rd visit there and extremely happy with each service. When I came in yesterday to have “the works” oil change service performed I was met with pleasant staff who offered us a ride to get something to eat if we wished when we mentioned we wanted to go for a walk to stretch out from and hour of sitting in the car. Upon check out it had been determined I had a headlamp out on the front drivers side of the vehicle. The service attendant next to us, jumped up and went out to the vehicle to see what type of bulb we needed for replacement, went to parts and retrieved the bulb (had parts write up a parts ticked) then went to the vehicle and replaced the lamp for us in about 10 minutes. Great customer service and friendly staff.

Went in for a brake pad change, they wanted to change... - Abed

Went in for a brake pad change, they wanted to change pads, rotors, etc... eventhough the mechanic who inspected the brakes said the rotors were find and did not need a change. The service rep insisted that they might have to change them and won't know till the start the change process. If felt this was overbaord as this was the first pad change on the car since new. I bought the pads and did the change myself, the rotors were fine. The Rep's seem very dry and not very friendly at all, but they are the only dealer within 50 miles from my home :-(

Do not trust these people they will mess up your car on - noneyabeezwax

Do not trust these people they will mess up your car on purpose we just needed a key they acted like they didnt know that they could not program the key. still tried to make us pay for a job they did not finish. tried to manipulate us into buying something we didnt need. when we got our car back not even a mile down the road check engine light came on .we had no problems with our car until we left the shop now we have a slew of problems maybe they thought we would take it back to them to fix.... NEVER again will we go there for anything rip off dis honest people looking to make a buck how ever they can dont make the same mistake as we did.

I was driving my Caddy down the road when my temp.gauge... - john_smith

I was driving my Caddy down the road when my temp.gauge started to rise. I pull over and find coolant pouring out under the car. I take it to the closest Caddillac dealership which is this one.<br><br>I'm not too worried because I bought the extended warranty. The car is due for an oil change so I ask them to do that while it's in. So I'm figuring $100 deuctible plus $30 for the oil change. Also my Air Bag indication has been intermittently coming on so I ask them to check that too since I purchased the high-tech option with the extended warranty(I figured the airbag was probably a loose wire to the sensor or something since it was not coming on all the time.)<br><br>They tell me the car is due for 60K mile service, so I tell them to go ahead, (at $750!). Oh well, I want to keep the car in tip-top shape. I get a call back later that day telling me the extended warranty company won't cover the leak repair or the air bag! So it will be $950 for the repair of the seal and $1000 for a new air bag module! So what I thought would be a $130 visit is now up to $2700!<br><br>I called my local indep. mechanic and he said airbag replacement would be $500 including the part! That half of what the dealership wanted to charge me. So I tell this dealership to repair the seal, skip the 60k mile service and skip the airbag. Cancel my extended warranty and refund me the prorated amount.<br><br>Now a month has passed and guess what, the air bag light has never came on since I got the car back! It probably was a loose wire that the mechanic pushed in tight. They tried to screw me out of another $1000 dollars. <br><br>Stay away from their service department! Consider yourself warned.

Service Dept has gone to crap since Ed Ring left. The... - CTSjones

Service Dept has gone to crap since Ed Ring left. The people that work the front service booths are most arrogant folks I ever met that are in "Customer Service". I'd rather take my car to Meineke than deal with those xxxxxxxx at the front service booths. Buh-Bye Bill Copps.

Things happen. - Keith Lessley

Things happen. That's the way life is. At a recent oil change and car wash the automated car wash tore the handle off the driver's door. The general manage, Mr. Justin Fradey, talked with me. He had me bring my car back the next day and the shop personnel put a new door handle on at no charge. Thank You very much, Keith Lessley

Courteous. - Martha.craig

Courteous. Quick. Efficient. This was my second regular maintenance appointment. I appreciate their excellent service, done in less than 20 minutes.