926 Washington SRT Service Centers

I have taken my car which I bought bought brand new there - yseverson

I have taken my car which I bought bought brand new there in 2014. In the last year alone they lied about putting on a new tire one time because when the same tire went low again they said it had to be replaced to close to patch. When I verified that it was patched not replaced the service manager just looked at me like I hadn’t been scammed out of a tire. This is the 5 th time I beleive I just took it in a week ago and they said they patched my tire and this morning the tire light came on again and the same issue is happening again ! How many times do I have to take my car in for tires I ordered Michelin defenders and the tires I got don’t match because they decided to get ones compatible to the ones I originally purchased from them. My guess is these are cheap tires because I keep having the same problem yet I paid for an expensive higher end tire. What’s a customer to do there’s no one there that cares about this terrible service I’ve keep receiving.

My Mazda CX-5 started having issues that I had been in - kkvongohren

My Mazda CX-5 started having issues that I had been in for the previous week. I was panicking because I was due to go out of town for my niece’s wedding the next day. They had me bring my car in, but the service department was totally booked, and there was no way they could diagnose and fix it in time. Eric got me set up with a loaner, and I won’t miss my niece’s wedding. Mazda of Everett went above and beyond to make it right. They are a small dealership, but they are mighty!!!!! THANK YOU~ Karin V.

Took my Cadillac XT4 to McCurley to replace a - JANIE GUTIERREZ

Took my Cadillac XT4 to McCurley to replace a transmission sensor. They had my car for 18 days. When it was delivered to me it was absolutely filthy inside! One panel was completely broke, drivers leather seat was sliced and scuffed. Drivers door panel was all scratched up and marks everywhere. The carpet and surrounding areas filthy, scuffed up and scratched. Speaker cover was smeared with a substance. White scratch mark on the exterior of door. Stay away from this dealership!

I brought my Ridgeline in for Transmission and cooling - tberrys

I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing.

Pleasant, helpful and no pressure. - 18b

Pleasant, helpful and no pressure. My other was filled quite quickly. The whole crew very helpful.

Great service - MJD88KEYS

We've always been treated well at Stewart Subaru. Here's an example of good service - Katie H had to make a new receipt after some adjustments were made. I usually get a coupon for a car wash - well there wasn't one, no big deal. A few days later a coupon for the free car wash came in the mail. Awesome!

This dealer changes hands frequently in both sales, - Supercarbuyer

This dealer changes hands frequently in both sales, service, and even the owners, so you build relationships and lose them. They are friendly, though, and they seem to be honest in my experience, but they do take advantage of being a monopoly in the area, so expect to pay considerably more for service than you would in LA or whatever where there is more competition. Sometimes they are pretty slow getting parts, without much inventory in stock, so expect your car to be in the shop for a long time. The new owners are also stingy with loaner cars, so you are probably on your own there as well. They are generally very pleasant to work with, especially on the service side.