Lied to twice, horrible service technicians - Roni3DArt
If I could give a negative I would. If you're a female I suggest you have a male in taking your vehicle if not they will try and sell you something that you don't need. This is my experience.
For the past four years I have switched out tires twice a year, Les Schwab would always have a problem resetting my tire sensor, so I would take it to Olympian Nissan with no problem whatsoever. Well I moved up to Seattle and I was looking for a new Nissan dealership, one that would be either on my way to work or on my way to Tacoma. I chose Nissan Larson Fife.
My first loop oil filter not a problem, it was time for me to switch out my winter tires for my summer tires, I explain to them my past experience and I just needed them to reset my tire sensor. They kept debating with me that no that wasn't the problem and I kept telling them I've never had this problem I just need to reset it, well they took it in and they took out the battery sensor and swore that I needed a new one and it would cost me $150. I thought well they're the experts I guess he must be right, I asked if it was something I needed to replace at that time they said no that I can wait, so I said I will get it done when I put my winter tires back on. Lo and behold I put my winter tires back on and the alert goes off. I was upset. I drove straight to the dealership and I let them know that my trust was broken because they kept swearing up-and-down that I was wrong and they were right and I asked if they were really just trying to get my money? Dan Dan reassured me that this would never happen again and he would talk to his staff and he would try and make my next visit a better one.
I went ahead and took it for the next Lube, Oil and filter change, the paper said that they rotated my tires, Dan went over everything that they did and when I should come back again.
As I am driving back home I hear a noise but I am thinking that it has to do with the construction on the freeway and it's probably the road. The next morning it's a little bit louder by the end of the day it's really bad and I called them and they say have to bring it back.
The next morning they take it back, after about 30 minutes Dancause back and tells me that one of my luxe busted, and that all my lugs and nuts are rested and they needed to be replaced. He then proceeds to ask me when I put those tires on, and I told him they were on when I brought my car in, he says that his technician claims that those are not the same ones. I then asked you guys were the ones that rotated my tires, how is it that those are not the same tires. Dan then proceeds to tell me that they never rotated my tires, that they had to say that and put it down on paper because of my maintenance plan. That if they didn't it would kick it back, but that my tires didn't need to be rotated.
At that point I was done. Dan was nice enough to pay for my lugs and nuts for that one tire, and he said he could order the other 15 and have it there in two days. I said no thank you.
I have emailed customer service and I have spoken to someone from customer service, I just expected to hear from the manager of customer service but I guess I shouldn't be surprised right??
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