926 Washington SRT Service Centers

Limited and unhelpful service - Lucas1

Do not expect much if you plan to take your new Ford for service. They have limited capabilities and each time I go they quote " we are a commercial truck center and can only offer basic service"

The staff was very informative and gave me updates every... - jubjohnson553

The staff was very informative and gave me updates every day. My vehicle was fixed on time and even delivered back to me at work. Thank you!!!

We recently had an oil change appointment that we... - couple3213

We recently had an oil change appointment that we schduled just before their closing time. Our truck blew a hose on the freeway so we had to limp on in to the dealership. We were about 20 minutes late and they had already locked up. The guys saw us outside and reopened the service area to take care of us. Not only did they change the oil but fixed the hose that we had blown on the way in. The guys were friendly and seemed glad they could take care of us. We have purchased two vehicles from this dealership. One brand new, Scion and one a year old, Ford F350. Both times we received excellent service. We live in Olympia and have the option of choosing a dealership closer to our home but we would rather make the drive to Chehalis and be guaranteed the best service!

Just had my Prius serviced after it needed to be towed to - sandyfick

Just had my Prius serviced after it needed to be towed to I-5. Macie on the phone was incredibly helpful. The issue was accurately diagnosed and professionally taken care of. Khalid was informative, courteous and helpful, as always. I-5 has kept our multiple Toyotas running well for years.

If I owned a Jaguar or Land Rover I would be careful - Undisclosed

If I owned a Jaguar or Land Rover I would be careful about letting them order parts for my car/SUV. I have a recurring problem with their parts department. About every 15-18 months someone from the parts department calls me about 'my parts' that have arrived. BUUUUT, I don't even have a Jaguar or Land Rover! Apparently, there's a serious disconnect between their parts department and whoever updates their customer database. It looks like I get to TRY to get my number (that I have had for the past 27 years) out of their database again.

Two stars and dropping fast. - slekbull

Two stars and dropping fast. We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordered some accessories to be installed, two of which were nice to haves and one being a requirement for our purchase. 1. Dash cameras front and rear 2. Side steps 3. Hitch and harness (required to tow our boats and trailers) We were contacted that our parts were in and made and our service appointment was scheduled. Drove the hour to the dealership and was notified that item one was not actually there and on backorder with no estimated time of arrival (ETA). So understanding that we chose to cancel and decided to go aftermarket. We are notified our two days later that the wrong module for the towing was ordered or delivered and a new one was being overnighted, understandable. When we were finally notified our vehicle was done we drove the hour to the dealership, picked it up and drove home. A few days later hooked up to one of our trailers, no lights. Hooked up to another and no lights. Hmmmmmmm Somewhat frustrated contacted the dealer again and they made another appointment, we drove the hour once again and dropped it off. Never was given a reason (still haven't actually) as to why we were given our vehicle back without the system they spent days installing didn't work but we were told a repair kit needed to be ordered and guess what, no ETA. A few phone calls later, promises to get a call back and nothing. Purchased September 4th and now it is December 1st and still no trailer lights, still can't tow and of our stuff and still haven't an ETA or resolution from the dealer. Frustrations are building and each phone call seems to be met with a mixture of indifference or attitude. Like we said at the top, two stars and falling.

have had my 2000 Grand AM GT serviced there (oil change),... - jjana7157

have had my 2000 Grand AM GT serviced there (oil change), always able to get right in, Employees are always friendly and remember me each time! ;-Q

Very disappointed. - Mary

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.