926 Washington SRT Service Centers

Won a gift certificate at a car show nearly 2 years ago.... - gestinson2010

Won a gift certificate at a car show nearly 2 years ago. Larry H. Miller Lexus of Spokane graciously honored it and detailed my vehicle. They did an outstanding job and I would highly recommend they're service department to friends in the future! Great work!!

Professional, consistent, and always go the extra mile to... - molle.bouch

Professional, consistent, and always go the extra mile to satisfy. Highly recommended and will continue to use for service.

Stand out Upstanding Customer Service - Susan

Purchased CX-5 in 99 degree heat in September '17. It's a terrific car - fun to drive and around 30mpg on average. Our first oil change was complimentary/no charge. Second oil change, that includes topping off all fluids, inspection, car wash and cost of about 60.00 was estimated to take about 75 minutes. Opting for a shorter stay we asked for no car wash and were told that would cut out about 20 minutes. At 90 minutes the car was still in service. A few minutes later our service team leader apologetically offered us the keys and a handshake. He wouldn't take the fee because we'd been made to wait far longer than is customary. That act neutralized any annoyance and is what finds me singing their praises here. They are stand-up - not just shine-on there at Foothills. What a refreshing experience.

One of my wheel center caps popped off after I had my... - Ethomas2566

One of my wheel center caps popped off after I had my tires rotated at foothills Toyota. The service manager, Randy, found one in their inventory (at no cost to me) and set it aside for me. The service staff tapped it on and also checked and tapped the other center caps to be sure they were secure. Another example of foothills providing outstanding customer service. Note to other dealerships: this is how you cultivate customer loyalty for life. Many thanks to Randy and the service staff in particular and foothills ownership and management in general. You all rock! Eric thomas

I'm giving this place 1 star only because negative stars - golish

I'm giving this place 1 star only because negative stars aren't an option... My service experience was terrible: I scheduled the service appointment online listing two issues and re-iterated those two issues when dropping the vehicle off - although already at this point something felt off because the advisor wasn't really listening to my concerns and just said "we'll take care of everything for you". When I checked in with the advisor about ETA for pick up (no proactive comms from their part), I was informed one of those items won't be done because their techs are backed up by two weeks! Sooo... how did they schedule the appointment then? When I went in to pick up the car, it turned out that the other item wasn't done either - and the service advisor was adamant that he "didn't recall" talking with me about that issue (even if he didn't, what happened with the notes I put in when scheduling the appointment?!). All in all, two days without a car, two Uber bills to get to the dealership and back and none of the items I cared about were done (to be fair, they did take care of one other recall). STAY AWAY!

Things started off good, but then they did the work... - jameshill

Things started off good, but then they did the work before telling me what the cost would be. I had a telephone estimate then had my truck towed in for them to actually see it. Then instead of calling me to tell me what actual quote would be they just fixed it. The work was good, but the final price WAS going to be more than what was quoted. It wasn't an extraordinary amount, but the principle of the matter is that is not good business. Then when I complained he told me that they would just not pay the mechanic that did the work. It was almost like he wanted me to feel guilty about that. So I told him, how he handled his business with his employees was his business but if he decided to not pay his mechanic for a mistake that he made, then that was poor business. After that he said I was giving him a headache. Oh well, he doesn't have to worry about me any more, or any of the people I tell about that place.

I have purchased a car from this dealership and have them... - t2hambly

I have purchased a car from this dealership and have them do any repairs and or work on both of my vehicles. I have dealt with them for over 5 years and and have always received the above service. It is outstanding that Chevrolet has kept this dealership -Thank You - Tim Hambly

Excellent service - Nuvabeynie

I had an excellent service experience at Frontier Ford. Tom was my service advisor. I had an issue with my transmission that was written up in a TSB. Another dealership I took it to said they couldn't duplicate the issue and that there was no TSB for it. Frontier looked up the TSB while I was there, replaced the parts the next day, and I haven't had an issue since. I'll definitely be back.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.