926 Washington SRT Service Centers

I stopped by Dewey Griffith today to get a car wash for - bugletspapa

I stopped by Dewey Griffith today to get a car wash for my Outback as I have for almost 4 years. I have had my Outback serviced here since I got it and have been satisfied with the service. I was shocked when I was told that since I didn't buy my Subaru here, no car wash allowed. I have spent multiple thousands on service over the years but I guess that counts for nothing. This doesn't encourage me to recommend this dealership to any more of my friends and family ( I have recommended at least 2 buyers in 4 years ). It really bothers me that a successful company like this would nit pick a long standing customer and referral source. Oh well, I do have a choice and think I may take my Outback to someone that I feel cares more about me than a simple car wash. See you later. Brad and Kathy Taylor

Expensive services but worth for reliability. - Emily

Expensive services but worth for reliability. Robert is my favorite! They explain things respectfully and are very helpful.

So, I'll start my saying I previously posted a review... - Howard

So, I'll start my saying I previously posted a review saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the screw up. I am pleased to say that the Service Manager, Cynthia Lamar excelled in her response! Bottom line: after explaining the problem to her, she did not try to justify anything or make excuses. She simply realized they had made some big mistakes and had my credit card charges refunded appropriately. She also said she addressed the issues so that, hopefully, they would not occur again. So, I upgraded my review rating to 4 stars! Thank you, Cindy! Here's my original review so you can understand what happened and how I felt. ************************* TERRIBLE SERVICE It seemed simple enough. Replace auxiliary battery and intelligent battery sensor (IBS). Battery was replaced under warranty at another dealership 2 years ago. That dealership told me the battery has a 3 year non-prorated warranty. I had an extended warranty that would cover the sensor so net zero cost to me rather than the $600+ I had to spend. Teila Grinde, my service advisor, said she called my extended warranty company. When I called the extended warranty company, they said Hannah had said nothing about the sensor - just the battery - so claim was denied. I asked Teila to call again which she indicated she would BUT NO ONE FROM HANNAH EVER DID!!! My warranty will only speak with the dealership to approve a claim and only reimburse them, not me. I have used it before and never had any problems. Meanwhile, Hannah said the battery which was replaced under the Chrysler factory warranty at a Chrysler dealership was not a Chrysler battery! xxx? They wouldn't contact the other Chrysler dealership! I did and confirmed it was a Chrysler battery - just an earlier part number. I spoke with the Hannah parts department and confirmed again my battery was an old number that has been superseded by new ones - apparently this was some in-depth questioning the service department wasn't capable of doing! It was also impossible to reach the service advisor, Teila Grinde, by phone. When I would call - several times - they said she was with a customer. I said I'd hold and was told I COULD NOT HOLD AND WAIT!!! Yes, I did get a call back but not when I was able to answer the phone. It should be convenient for the customer. I ended up having to communicate via email. I put in a call to the general manager, Rich Anderson, and left a voice mail for a call back. After I emailed Teila that the battery was a Chrysler battery, rather than say she had made a mistake and would refund my credit card immediately, she said her service manager would contact me. I have heard nothing so far from Anderson or the service manager. If you're looking for terrible service, to be lied to and not being able to call your service advisor, then this is the dealership for you! At the time I wrote this review, Teila was not listed below in the Service Dept to rate. To sum up, if you are considering Dick Hannah dealership for anything, as per Monty Python... RUN AWAY! RUN AWAY!

Outstanding! - clpeckmail

they help me with everything from finding my extended warranty to ordering parts and service everything was great everything went smooth and they kept me up to date on their progress highly recommend the service center

This is for Dick Hannah Honda’s service dept! - KatherineHV

This is for Dick Hannah Honda’s service dept! They are the BEST! I woke up one morning to find my car turning on and the engine cranking but not fully starting. Had it towed to Dick Hannah Honda service dept and, even thought I had to take our other car to work & not follow the tow truck there, they called me to figure everything out and were just so communicative and thoughtful. They were clear about the price of the diagnostics and went above and beyond for me with what the actual issue was - it was that the battery was only marginally charged & didn’t work well anymore so it couldn’t fully start the engine! Instead of billing me for the diagnostics + the new battery & labor of install, they said the cost of the new battery would be covered by what a full diagnostic would cost anyway, so we were square with just the cost I had expected to try and figure out what was wrong with it! I was floored - it made me feel taken care of and considered as a person and not just a wallet. They have a service customer FOR LIFE because of this! My wife was skeptical that we could get a good deal from a dealership service dept, but this showed we had placed our faith appropriately and come out financially unharmed. Thank you Dick Hannah Honda!!!

We worked with Zack Moore and he was superb,kind, - lionsfan61

We worked with Zack Moore and he was superb,kind, courteous, very professional, and knowledgable about the cars we looked at

Just received a phone call from Alex Bassett the service - JFC

Just received a phone call from Alex Bassett the service dept director at Dick Hannah Kia. I had called earlier expressing a concern about service being done on my Kia Forte. He spend the time explaining what diagnostic work had been done on the car and what the problems could be. He was very understanding and patient while listening to my concerns. This response is not what I received from the service manager. Dick Hannah Kia Dealerships is fortunate to have him as Director of this dept. Definitely 5 stars or him ***** THANKS *******

Very friendly - Izzyzhi

I gave them a “good” rating because overall they were very friendly, had our best interest In mind and made sure we left the lot with exactly what we wanted at the best price possible. But the only thing was that was we had to wait and sit for hours because their computer weren’t putting in the right information. Other than that amazing!

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.

Outstanding Service - jc1944

The Dick Hannah VW Service Department provides outstanding service. Every thing is explained when you check you car in; if they find something that was unexpected, you are notified immediately. No matter where I purchase my next VW, I will have the vehicle serviced at Dick Hannah VW; I will not, however, ever purchase another vehicle there.

Excellent service! - ajpylant

Excellent service! Gerardo Manzo was expecting me, knew what I wanted from my email requesting service, beat the cost estimate and time estimate.

I’ve come in twice needing cosmetic [quick] fixes to my - KR

I’ve come in twice needing cosmetic [quick] fixes to my car and without question the service department was willing to help! This time I owe a big THANKS to Martin and Greg T in service for going above and beyond to bring a smile to my face after a disappointing day. I would recommend this service department, anyway! THANK YOU!

Best customer service - Debbie355

The customer service here is obvious from the first phone call. You are treated well and as if you matter, rather than a nuisance to someone who is in a hurry. These days that's amazing, but this is truly friendly, courteous, and professional service. They had me in and out in the time they stated. Though Jacob was the primary person I worked with and he is customer service at it's best, it was clear that the whole team jumped in to help if someone else was on the phone. So you were never ignored. I've also been assisted by Bonnie in the past at the register and both times she has been prompt but also very friendly. Combined with the reasonable service costs and clear communication, I will definitely be back.

Was very disappointed that, after years of good service, - jdmarie

Was very disappointed that, after years of good service, I was pushed repeatedly to get a $5,000 service. When I finally agreed to do it, I ended up at a different Toyota dealership who told me there was no problem and the service wasn't really needed. My trust is broken and I don't feel I could ever go back.

This dealership has always followed through in a very - d_dinsmore

This dealership has always followed through in a very efficient and always very fast service

Haylie did a fantastic job helping with my service. - Matt

Haylie did a fantastic job helping with my service. Keep up the great work! I will be back.